Job Description :
Required Mandatory Skills :
- Good understanding and ability to script automated processes.
- Agile Scrum methodology Experience
- Solid knowledge of JavaScript, HTML, CSS, Glide AJAX Methodology
- Client and Server API's
- Experience with Client Scripts, UI Policies, Business Rules, Advanced Reference Qualifiers, Reporting, Security through Access Control Rules and Graphical Workflows
- Knowledge on Record Producers, Order Guides.
- Email Notifications, Inbound Actions.
- Good communication and Interpersonal skills
- ServiceNow certifications (CSA, CIS preferred)
- Knowledge on other modules apart from ITSM like CMDB, APM, Flow Designer.
Key responsibilities :
- Performs Configuration / Customization of the ServiceNow system, including creation workflows
- Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
- Uses scripting tools and Service Now functionality to automate rote tasks
- Gathers specifications from the business departments and delivers a product / release that meets the needs presented.
- Interprets business and functional requirements and develops technical specifications documentation Load, manipulate and maintain data between Service-now and other systems as needed
- Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
- Must analyze and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases
- Performs system and integration testing with sample and live data
ref : hirist.tech)
30+ days ago