Global Digital Support Engineer

This job is with Johnson Matthey, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Vacancy : Global Digital Support Engineer

Location : Mumbai

Job Family : Engineering

Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology.

With operations in over 30 countries, we employ more than 12,600 people.

We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.

The primary responsibility of the Global Digital Support Engineer is the onboarding of customer onto our customer data portals, through the development of models and mapping of customer datasets. The role holder will be an integral part of the Syngas Technical Service team; supporting our customer facing engineers and digital team as we seek to role out our digital developments across the syngas customer base. They will also retain accountability for overseeing the implantation roadmap; charting the customer onboarding progress and collating KPIs / analytics on the usage of our digital portals. In addition to their responsibilities pertaining to our digital developments they will also support our customer facing engineers across the global team, processing data from customer plants and using modelling tools to prepare reports around catalyst performance. They will apply technical understanding and knowledge of the CT product portfolio to solve a range of problems and provide recommendations on how to optimise operations.

Your responsibilities :

Maintain roadmap for onboarding targets for our LEVO digital portal across the syngas, hydrogen and refinery purification customer base.

Conduct data analytics and track KPIs regarding digital portal usage, providing insights to regional TSE teams for their engagement with customers.

Onboard new customers onto our portals including model development, customer mapping and validation.

Train regional LEVO superusers / product experts, enabling the local teams to support customers in direct interactions.

Part of the Digital Product Sync team, reviewing targets and implementation of our digital strategy.

Run engineering models to generate performance estimates and recommendations for optimisation.

Data processing and data analysis to ensure we are extracting as much knowledge as possible from the data we have available; working within existing frameworks and procedures

Requirements for the role :

Degree in chemical engineering

Project Management Experience

Communication skills : verbal and written; ability to present complex ideas effectively to senior stakeholders

Understanding of the Catalyst Technologies market place

1-2 years' experience in a Chemical Engineering / data processing / modelling role

Background in catalysts, absorbents, chemicals and / or additives

How you will be rewarded :

We offer a competitive compensation and benefits package including bonus, excellent pension contributions and 25 days annual leave (varies for shift-based roles and locations).

At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career.

Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM

Johnson Matthey is open for discussion on part time, job share and flexible working patterns.

Closing date for applications : This job advertisement will be posted for a minimum of 2 weeks; early application is advised.

For any queries or should you have any accessibility requirements, please contact GlobalRecruit@matthey.com who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process.

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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.