Senior Technical Writer

Location : Bangalore (work from Office)

Experience : 2–8 years (preferably)

Employment Type : Full-Time

Job Description :

We are looking for a Senior Technical Writer  with  5–8 years of experience in creating high-quality technical content for software products. This role demands strong technical acumen, attention to detail, and the ability to convert technical concepts into clear, concise, and user-friendly documentation. Experience in the cybersecurity domain and SaaS-based solutions will be a significant advantage.

Key Responsibilities :

Develop and maintain various forms of technical documentation including :

User Manuals, Administration Guides, API Documentation, Integration Guides

Knowledge Base Articles, Release Notes, Product Videos, In-App Help

Collaborate closely with Product Management, Product Architects, Engineering and QA teams to understand product features and customer use cases.

Write documentation for technical audience (security admins, IT admins, CISO).

Gain a deep understanding of the products and services to effectively document features, functionality, and best practices.

Create content strategies to improve product adoption, usability, and customer satisfaction.

Participate and stay aligned with product development cycles to ensure documentation readiness for each release.

Manage documentation projects with minimal supervision, driving schedules and reviews independently.

Apply structured writing principles, maintain consistency in terminology, and adhere to brand and documentation standards.

Review peer content, provide constructive feedback, and mentor junior writers where applicable.

Skills and Experience :

Bachelor’s degree in computer science engineering or equivalent technical writing experience.

5–8 years of experience in technical writing, preferably within a product-based company and with exposure to SaaS-based products.

Strong technical background with the ability to grasp and explain cybersecurity and IT concepts clearly.

Strong writing and editing skills, with a keen eye for detail and clarity.

Experience working in the cybersecurity domain is a plus.

Proficiency in authoring tools (e.g., Adobe RoboHelp, Markdown, XML).

Familiarity with APIs, YAML, JSON, REST APIs , and ability to document technical integration scenarios.

Exposure to Content Management Systems (CMS), version control systems ( Git, Bitbucket ), and issue tracking tools ( JIRA ).

Excellent communication and collaboration skills.

Familiarity with localization and internationalization of technical content.

Ability to work independently and as part of a team in a fast-paced environment.

A proactive, innovative mindset with the ability to adapt quickly to changing requirements and emerging tech