Ecommerce Specialist
Role : Ecommerce Specialist (Marketplace Management)
Experience : 1–3 years in experience in the e-commerce industry (FMCG preferred)
Location : Pune
We’re seeking an experienced and talented e-commerce specialist to join our dynamic team at The Healthy Binge.
You will play a pivotal role in optimising our online business operations and delivering exceptional customer service. As an e-commerce specialist, you’ll maintain all our sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimise the overall customer experience.
If you have a knack for sales, love the online world and have a passion for customer service, we welcome you to join our company.
Objectives of this role
- Execute and manage listing of The Healthy Binge products on key digital platforms – e-commerce / quick-commerce
- Develop and implement effective growth strategies to identify and capture new customer base and business opportunities across all marketplaces / aggregrators
- Optimise end-to-end for our customers, from lead generation to conversion and post-purchase follow-up.
- Manage and maintain e-commerce platforms, including stakeholder management with KAMs, product listings, pricing and inventory management.
- Enhance customer experience by working closely with other departments, such as marketing, content and customer service
Your tasks
Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.Analyse data and generate reports to track performance, identify trends and make data-driven recommendations for improvement.Demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals with stakeholders.Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads.Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.Required skills and qualifications
1-3 years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales.Proficient communication skills, both written and verbal, with fluency in English. Additional language proficiency in regional languages would be an advantage.Experience managing e-commerce platforms such as Shopify, Magento, and / or WooCommerce.Proficiency in using analytics tools such as Google Analytics, Google Tag Manager, or similar to track and analyse e-commerce performance metrics.Proficiency in Whatsapp marketing, email marketing, SEO and SEM.