Process Improvement Analyst
Star Union Dai-ichi Life Insurance Company LimitedRepublic Of India, IN21 days ago
Job descriptionMap and analyse existing business processes to identify inefficiencies or gaps. Recommend and help implement process enhancements to improve operational efficiency and customer experience. Participate in solution testing, including preparing or reviewing test scenarios and supporting user acceptance testing (UAT). Assist in training users and preparing documentation for new systems or processes. Maintain clear communication with internal teams (e.G., new business, IT, operations) and external partners (vendors, consultants). Present findings and recommendations to senior stakeholders in a clear, concise manner. Prior experience of 5+ years in insurance is must. Bachelor’s degree in business administration, Finance, Insurance, or a related field Strong analytical and critical thinking skills, with attention to detail Strong understanding of life insurance products, underwriting, policy administration, claims, and regulatory compliance. Proficiency in business analysis tools (e.G., JIRA, Confluence, Excel). Familiarity with data analysis or visualization tools is a plus. Familiarity with project management or agile methodologies. Understanding of API integration Excellent written and verbal communication skills for effective stakeholder engagement Should be familiar with Customer lifecycle in Insurance domain and should be able to quickly learn insurance products, processes, and regulatory requirements Certifications like CBAP, PMI-PBA, III certifications or domain-specific credentials can be advantageous.
Key Responsibilities
Requirements Gathering
- Collaborate with stakeholders (business users, IT, project managers) to collect and document business requirements for new products, processes, or system enhancements. Preferably for New business, Bank / Partner Integration, and customer onboarding processes.
- Conduct discussions with user department to elicit detailed requirements.
- Translate business needs into clear, actionable documentation (user stories, use cases, process flows)
- Conducts Meetings with IT to explain the requirements to technical team and resolve all their dependencies.
Process Improvement
Testing and Implementation Support
Stakeholder Communication
Required Skills and Qualifications
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Analyst • Republic Of India, IN
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