CAST Software - Customer Success Manager

Primary Job Responsibilities :

• Understand and propose the appropriate solution in line with client expectations
• Convince the clients with effective product Presentations focusing not only on the technical aspect but also on Best Practices on product usage and on the business value that CAST brings to the customer
• Run technical activities for client environment (including advanced product usage), Proof-Of-Concepts (POCs) for new or advanced use of CAST product, present the results of CAST products to customers based on the Customer inputs and requirements
• Conduct Business value measurement initiatives with customers on a periodical basis
• Effective Technical Account Management is assigned accounts, ensuring complete deployment & complete usage of CAST software within the account
• Assist customers in deploying the value and success stories of CAST usage inside customer organization
• Articulate technical and business values of implementing CAST solutions

Profile and qualifications :

• The candidate shall have at minimum the below 3 core skills in his profile : Management & Pre-sales technical : He / She should have strong expertise in understanding customer expectations from CAST implementation, ability to map CAST solutions to fulfill client overall objectives and ability to understand current pain areas of customer.
• Must possess a good knowledge of SDLC processes. And, also have a strong exposure & understanding of Application Software Development & Maintenance Best practices & methodologies currently followed by Global System Integrators (GSIs).
• Technical Skills : Exposure to software development would be essential, with hands on capabilities in toolsets applicable within the DevOps lifecycle. J2EE and / or .NET knowledge with some skills in usage of SQL queries and stored procedures.
• Ability to implement custom products at customer locations and do configuration of product based on the overall expectations as part of pilot implementation activities.
• Also, should be able to understand the overall technical landscape of the application analysis and can comprehend the value propositions from the analysis results.
• Prior CAST software experience will be an added advantage.
• Business Development Skills : Should have inclination to business development and be comfortable in interacting with clients and making ad-hoc presentations, as Technical Pre-sales.
• Deep expertise around custom applications (.Net, Java and / or Mainframe).
• Cloud Migration / Modernization
• Designing architecture.
• Added advantage of experience in implementing CAST products.

Other qualifications :

• Bachelors / masters degree in technology.
• Have 9 - 14 years of aggregated experience in enterprise software, software development, IT consulting, and / or management consulting, experience in software deployment in large organization and some experience as Pre-Sales lead / Architect.
• Excel at solving customer problems by leveraging technology, collaborating with people, and reengineering processes

(ref : iimjobs.com)