This job offer is not available in your country.
E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc.Kanpur, IN30+ days ago
Job descriptionManage daily customer requests through a shared mailbox and provide member support across multiple channels. Ensure customer satisfaction by addressing complaints and inquiries promptly. Conduct product sales and process returns and related requests. Identify and assess customers' needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution. Maintain records of customer interactions, comments, and complaints. Provide feedback to management regarding customer issues, concerns, and emerging trends. Adhere to communication procedures, guidelines, and policies. Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems. Develop and document knowledge into useful content. Continuously enhance knowledge of products and services. Achieve or surpass performance targets. Participate in training and development programs to enhance customer service skills and knowledge. Demonstrated experience in customer service. Automotive repair, parts, and component knowledge (required). Technical or engineering experience. Proficiency in English. Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions. Ability to multitask, prioritize tasks, and manage time efficiently. Maintain a positive, empathetic, and professional demeanor with customers. Customer-centered approach with adaptability to various customer personalities. Teamwork skills for working with team members and other departments. Ability to work remotely in shifts aligned with market operational hours. Digital literacy. Willingness to achieve goals and pursue self-improvement. Capability to perform effectively under pressure. Ability to work North American working hours.
Job Description : Automotive Customer Service Representative
Location : Remote (North American Hours)
Desired Skills and Experience :
- Education : Bachelor's degree in Engineering
- Required Experience : 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)
Key Duties and Responsibilities :
Requirements and Skills :
Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!
Create a job alert for this search
Customer Service • Kanpur, IN
Related jobs
Role : Customer Support Representative.Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month.
We have raised over $11 million ...Show moreLast updated: 14 days ago
Role : Customer Support Representative.Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month.
We have raised over $11 million ...Show moreLast updated: 14 days ago 
- Promoted
Marketplace & Quickcommerce Manager
Yugen Consulttingkanpur, uttar pradesh, in Product Listing & Optimization.Ensure all products are listed with high-quality images, compelling descriptions, and optimized keywords.
Conduct A / B testing for product titles, bullet points, and de...Show moreLast updated: 7 days ago
- Promoted
Dynamic Digital Marketer
Purplechalk cld.cokanpur, uttar pradesh, in Now Hiring : Dynamic Digital Marketer.We’re seeking a skilled Digital Marketer (Shopify, Meta Ads, SEO, eCommerce) to oversee and scale our high-value marketing campaigns.
Are you passionate about di...Show moreLast updated: 7 days ago
- Promoted
Ecommerce Reporting and Analytics Lead
MultiplyMiiKanpur, IN Ecommerce Reporting and Analytics Lead.Our client is a growth-focused firm that builds and scales high-performing e-commerce brands across Amazon, Shopify, and Walmart.
With a strong track record of...Show moreLast updated: 7 days ago
- Promoted
Growth Marketer
GleantapKanpur, IN Gleantap is a fast-growing Customer Engagement Platform trusted by leading fitness, wellness, healthcare, and lifestyle brands.
We help businesses drive growth, improve retention, and automate engag...Show moreLast updated: 30+ days ago
- Promoted
Sales Development Representative (US Shift)
Flamkanpur, uttar pradesh, in Sales Development Representative (US).Night Shift (7 PM – 4 AM IST), Remote.Flam aims to redefine how consumers interact with ads, content in every shape and form, retail aisles, live broadcasts an...Show moreLast updated: 16 days ago
- Promoted
Customer Service Representative (Kannada - WFH)
Airblackkanpur, uttar pradesh, inRemote
- Promoted
- New!
Customer Service Representative
ThyneKanpur, IN ASAP for soft launch on 18 Oct.The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists.Communicate wi...Show moreLast updated: less than 1 hour ago
- Promoted
Account Manager
OrbitShift.AIkanpur, uttar pradesh, in Must be comfortable working late hours, as the main geography is the USA.OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales.
With a top-notch team of leaders ...Show moreLast updated: 4 days ago
- Promoted
Senior Sales Development Representative – North America Market
Algonomykanpur, uttar pradesh, in Job Title : Senior Sales Development Representative – North America Market.At Algonomy, we power the world’s leading retail and e-commerce brands with AI-driven personalization solutions.We’re on a ...Show moreLast updated: 26 days ago
- Promoted
Customer Service Representative (Telugu - WFH)
Airblackkanpur, uttar pradesh, inRemote
- Promoted
Customer Service Sales Support
Renaissance Jewelkanpur, uttar pradesh, in Job title : Customer Service Sales Support.Renaissance Jewel specializes in fine lab-grown diamond jewelry, offering a diverse range of engagement rings, wedding bands, earrings, necklaces, and brac...Show moreLast updated: 4 days ago
- Promoted
Sales Development Representative
Customer Engagement Platformkanpur, uttar pradesh, in Job Title : Senior Sales Development Representative.LinkedIn Sales Navigator, CRM, and intent data tools.Partner with sales and marketing to build account-based outreach plans.Keep the CRM spotless ...Show moreLast updated: 7 days ago
- Promoted
- New!
Performance Marketing Manager (Meta / Amazon / Google)
DENT | Shopify Plus Agency | CRO ExpertsKanpur, IN We’re hiring : Performance Marketing Manager (Meta / Google / Amazon).Nippetals — Global Women’s Innerwear |.Women’s innerwear is a high-growth, multi-billion-dollar category where comfort, tech, an...Show moreLast updated: less than 1 hour ago
- Promoted
Buyer- Loungewear
Shoppers StopKanpur, IN To contribute to the development of the divisional Buying and Merchandising strategy and to work within this strategy at all times.
To be responsible for all issues related to buying merchandise and...Show moreLast updated: 20 days ago
- Promoted
Customer Service Representative
Gokool Digitalkanpur, uttar pradesh, in Customer Service & Online Listings Associate.US Public Holidays (Yearly 10).Minimum 1 year in a similar role.We are looking for a proactive and detail-oriented.
Customer Service & Online Listings.US...Show moreLast updated: 17 days ago
- Promoted
Ecommerce Manager
Solino Home Private Limitedkanpur, uttar pradesh, in Solino Home is a destination for stylish and affordable luxury table linens, curtains, kitchen, bath, and home textiles.Committed to crafting home textiles that are easy to care for, durable, and a...Show moreLast updated: 20 days ago
- Promoted
Principal Oracle Fusion Cloud Education Lead - Cx Sales & Service
Oraclekanpur, uttar pradesh, in Oracle Cloud Product Education Lead - Oracle Fusion Sales and B2B Service Instructor / Consultant is a self-motivated professional who uses their expertise to support Oracle University products, cura...Show moreLast updated: 30+ days ago
- Promoted
Sales Representative (SAAS)
Appicekanpur, uttar pradesh, in We're looking to expand our team at Appice with a Sales Representative for Business Development in the MARTECH and FINTECH domain, and we need your expertise urgently!.
Appice offers a cutting-edge ...Show moreLast updated: 4 days ago