Talent.com
Indusface
MSS Engineer L2Indusface • Vadodara, IN
MSS Engineer L2

MSS Engineer L2

Indusface • Vadodara, IN
30+ days ago
Job description
Careers » Current Openings » MSS Engineer L2

Role:

As a MSS Engineer you will be responsible for the delivery of Security Management and Monitoring services to clients world-wide. The MSS Engineer will be performing activities such as ensuring availability and logging consistency of customer security. Also, at the same time you have to work with your colleagues to ensure there is unanimous understanding of the project deliverables and meet required timelines.

Job Description:

  • Analyse daily scan results and identify inconsistencies if any in both scan results and report.
  • Executive Client Support for an in-house information Security product
  • Perform analytical and logical troubleshoots of an issue reported.
  • Create, maintenance and manage support tickets.
  • Understand customer queries and take appropriate remedial actions. Identify and delegate queries which need to be probed further by the development team.
  • Summarize and document test results daily. Prepare monthly dashboards.
  • SaaS administration support
  • Work in emergency situations related to downtimes, Application and system upgrades and critical incidents.
  • Work closely with customers to ensure customer satisfaction.
  • Effective, polished interaction with customers to gather information quickly, explain customer responsibilities in resolving the issue communicate next steps and status and inspire confidence.
  • Handle and solve the escalations given by associate engineers in the team.
  • Manage shifts and coordinate between different teams in resolution of issues and tasks.
  • Train the L1 engineers and provide support as and when needed.
  • Work in 24x7 shifts as well as be flexible to cover shift when needed.

Technical Skills:

  • Basic knowledge of FTP, DNS, SMTP, Http, Https TCP/IP Network, SSL Certificate.
  • Basic knowledge of networks, TCP/IP, NAT, PAT, Proxy, routing, Internet security.
  • Experience of monitoring tools such as Nagios tool and Ability to troubleshoot alerts triggered by monitoring tools.
  • Installation, Management, and administration of various flavours of Linux (Centos, RH).
  • Basic Knowledge of Apache server configuration and troubleshooting.
  • Experience in making customer reports, Inventory, Diagram, Page management.
  • Proficiency in using Microsoft Word, PowerPoint, and Excel
  • Basic knowledge of HTML, SQL and at least one programming language such as C, C++ or Java
  • Basic knowledge of vulnerability assessment / penetration testing will be desirable.

Candidate Profile:

  • 2+ years of experience in support either in network or security.
  • Should have handled team of at least four to five members.
  • Should have worked in support environment with escalations handling.
  • The candidate with a BE/MCA degree with a strong academic record would be preferred.
  • Strong verbal and written communication skills
  • Experience directing your own work.
  • Ability to learn new technologies.
  • Experience in customer interactions and managing customer interfaces for multiple customer engagements.
  • Self-driven and able to work with teams.
  • Excellent in trouble shooting and persistent in problem solving
  • Should be ready to work in shifts and week offs would be Monday and Tuesday
Create a job alert for this search

MSS Engineer L2 • Vadodara, IN

Similar jobs

L2 Ops Engineer

Blue Spire Incvadodara, gujarat, in

We are seeking a highly skilled Senior L2 Ops Engineer to join our dynamic team.You will play a critical role in maintaining the stability, performance, and reliability of our systems through robus... Show more

 • Promoted • New!

Principal Engineer - SRE (Site Reliability Engineering)

Stylivadodara, gujarat, in

Principal Engineer – SRE (Site Reliability Engineering).Launched in 2019 by Landmark Group, Styli Marketplace is the first e-commerce venture of the group, quickly becoming a leading online destina... Show more

 • Promoted • New!

MLOps Engineer

Tanla Platforms Limitedvadodara, gujarat, in

We are looking for an MLOps Engineer with strong experience in deploying, scaling, and monitoring machine learning models in production environments.This role focuses on building reliable ML pipeli... Show more

 • Promoted • New!

Quality Engineer — Quality Systems & eQMS

Hubot | Tri Pac, Inc. CDMOvadodara, gujarat, in

Quality Engineer — Quality Systems & eQMS (Remote · India) 📍 India (Remote) | Full-Time | Supporting U.Operations | IST–EST Overlap Required.Drive quality excellence for a U.CDMO serving Fortune 5... Show more

 • Promoted

Senior Quality Engineer - ISO 13485 (Medical/Manufacturing)

UpTyevadodara, gujarat, in

Candidates from Hyderabad or willing to relocate to Hyderabad will be highly preferred.ISO 13485 QMS implementation, CAPA management, supplier quality, validation and audit readiness.The ideal cand... Show more

 • Promoted • New!

Stress Engineer (L&T CLS)

L&T-Sargent & Lundy Limitedvadodara, gujarat, in

Hands on experience in Piping Stress Analysis for Power Plant.Good understanding of ASME B31.ASTM, ASME BPVC, IS code and IBR code.Should be well versed in using Caesar II software.Should be famili... Show more

 • Promoted

MES Engineer

Hyqoovadodara, gujarat, in

Lead the integration of MES with.Ensure all MES implementations and processes comply with.Collaborate with cross-functional teams including Quality, IT, and Manufacturing to gather requirements and... Show more

 • Promoted • New!

Sr Sterling Engineer

Vriba Solutionsvadodara, India

Job Title: Senior Engineer – IBM Sterling OMS Support (Call Center Operations). Show more

 • Promoted

Control & Instrumentation Engineer (CLS)

L&T-Sargent & Lundy Limitedvadodara, gujarat, in

Should have knowledge of preparation and review of control configuration diagrams, design basis/ criteria document, instrument list, instrument data sheets, IO list, open loop and close loop logic ... Show more

 • Promoted

BeyondTrust Engineer – SME/Level 3 Engineer

London Strategyvadodara, gujarat, in

We are looking for a experienced BeyondTrust SME / level 3 engineer to join our team and support the delivery of critical infrastructure and security programs.As a BeyondTrust Engineer, you will be... Show more

 • Promoted • New!

Sr Mechanical Engineerng Professional

VIRGINIA TRANSFORMER INDIA PVT. LTD.vadodara, gujarat, in

Sr Mechanical Engineerng Professional.As a mechanical design engineer specialization in transformer design at the Global engineering center in India (Delhi, Vadodara and Hyderabad), Responsible for... Show more

 • Promoted

Lead Engineer- DFMEA

Lear Corporationvadodara, gujarat, in

Position Title: Lead Engineer- DFMEA.Department: Engineering (Product Integrity & Technology).Reports To: DFMT & DFMEA Manager.The DFMEA Engineer / DFMT–DFMEA Moderator leads structured technical r... Show more

 • Promoted • New!

Transmission Engineer (CLS)

L&T-Sargent & Lundy Limitedvadodara, gujarat, in

Civil/Structural Engineer (Transmission Line Engineer).The candidate should have experience in system design of Main Plant systems like feed water system, Condensate system, Main steam system, Cond... Show more

 • Promoted

Senior Engineer

GITAM Deemed Universityvadodara, gujarat, in

Bachelor’s Degree in Electrical Engineering.We are seeking an experienced, detail-oriented Senior MEP QA/QC Engineer to oversee quality assurance and control for construction and renovation project... Show more

 • Promoted • New!

GTM Engineer

Othor AIvadodara, gujarat, in

Othor AI is an advanced business intelligence platform built on the best practices of the world's elite intelligence agencies and 100+ years of signal analysis theory in electronics, mathematics, a... Show more

 • Promoted • New!

SwarmBench Task Engineer - 75243

Turingvadodara, gujarat, in

Turing is one of the world’s fastest-growing AI companies, accelerating the advancement and deployment of powerful AI systems.Turing helps customers in two ways: working with the world’s leading AI... Show more

 • Promoted

Principal Physical Design Engineer

EnCharge AIvadodara, gujarat, in

Title : Principal Physical Design Engineer.Principal Physical Design Engineer (RTL-to-GDSII).EnCharge AI is a leader in advanced AI hardware and software systems for edge-to-cloud computing.EnCharg... Show more

 • Promoted • New!

Partner – Sector Expert (Electronics, Power Electronics & Semiconductor Manufacturing)

Blue Genes Research (BGR)vadodara, gujarat, in

Partner – Sector Expert (Electronics, Power Electronics & Semiconductor Manufacturing) – Blue Genes Research.Flexible (India) | Part-time, Strategic Role.About Blue Genes Research (BGR).Blue Genes ... Show more

 • Promoted

Rotary Engineer (Deepak Chem Tech Limited)

Deepak Group Covadodara, gujarat, in

The Rotary Equipment Engineer will be responsible for the design, engineering, specification, selection, and approval of rotary equipment and related packages.The role involves providing technical ... Show more

 • Promoted

Project Engineer - ELV

Forestlincvadodara, gujarat, in

About Forestlinc Tech Private Limited:.We’re not just building systems — we’re growing a forest.At Forestlinc, tech isn’t transactional - it’s transformational.From intelligent automation to fire s... Show more