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[18 / 10 / 2025] Your Next Big Career Move - Infosys BPM Service Desk Hiring in Pune

Infosys BPMIndia

1 day ago

Job description

Join Infosys BPM – Service Desk (Voice Process) | Pune | Immediate Openings!

Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk – Voice Support team in Pune!

What You’ll Be Doing :

Provide top-notch support to global clients via calls, chat, and email
Troubleshoot technical issues related to :
VPN, Drivers, O365, Active Directory
Operating systems & basic networking
Microsoft Office and other productivity tools
Work on ticketing tools such as ServiceNow, Remedy, or Control-M
Own the issue, analyze, and provide efficient, timely resolutions
Ensure every customer interaction adds value and leaves them satisfied

What We’re Looking For :

Excellent communication skills – both verbal and written

Strong analytical and problem-solving ability

Confidence in handling and resolving technical queries independently

Willingness to work in a 24x7 environment (rotational US shifts)

Comfortable with a Work From Office (WFO) setup in Pune

Non-Negotiables :

Fluent English communication is a must

100% Work From Office – no hybrid or remote option

Comfortable with night / rotational shifts (US time zones)

Why Join Infosys BPM?

Global brand & structured career growth

Continuous learning and upskilling opportunities

Exposure to world-class processes and tools

Diverse and inclusive workplace culture

Location : Pune

Shift : Rotational (24x7), including night shifts

Mode : Work from Office only

Ready to launch your tech support career with Infosys BPM? Apply now and be part of a global success story!

Regards,

Infosys BPM

Talent Acquisition | INFY HR

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