Senior Solution Lead, ERP

Work Flexibility : Hybrid

What you will do :

• Participate actively in the design and execution of enhancements and projects in the specific area of competency for Stryker divisions
• Manage ITSM process like change management, incident management and problem management.
• Ensure and work to keep service management KPIs under control and timely issue identification, resolution, handling escalation & ensuring process consistency
• Proactively work on continuous improvement activities for generating higher productivity in terms of business benefits and reduction of ticket count
• Manage internal stakeholders at various level and handle governance of managed services supplier
• Independently support business operations and handle enhancements and small projects turning around SAP-MM & ARIBA module
• Ensure the integration between the Project team, Support team and the business community
• Communicate the functional and processes requirements to the development team by developing and maintaining design / technical documents.

What you will need : Required :

Preferred :

Travel Percentage : 10%