Business Analyst / SME

Roles and Responsibilities Key Responsibilities (Please mention all the responsibilities expected from the

incumbent to perform)

1 Manage the end to end solution design, implementation of new system

functionality, including designing the operations processes and the accounting

entries

2 Be the contact for the Credit cards business team for any system related

consultancy and support

3 Coordinate with Technology partners / vendors, operations and call centre teams

for gathering requirements and getting it developed or suggest work around

solutions to meet the same

4 Ensure that the existing system capabilities are fully exploited and the

requirements met through parameters changes rather than opting for code

changes

5 Understand current process to optimize the existing solution thus achieving

improved efficiency

6 Analysis of Authorization, Rules, Strategies and transactions

7 Ensure solutions and processes are well documented and signed off through

interdisciplinary interactions

8 Ensure quality testing and proper user training

9 Vendor Management

Managing Authorization system (FAS), Falcon & TRIAD