Lead AI Engineer

About ConvoZen AI

At ConvoZen AI, we are at the forefront of the generative AI revolution. We empower businesses to build, deploy, and manage sophisticated AI agents that drive real-world value. We are building a scalable, reliable, and cutting-edge platform to power the next generation of AI-driven applications.

The Role

The Lead AI Engineer is a senior, hands-on technical leader responsible for architecting and building the production systems that power our generative AI platform. You will be our senior expert on engineering and deploying complex, scalable AI systems, with a special focus on agentic AI and MLOps for LLMs.

This is a "player-coach" role for a seasoned engineer who loves building robust, high-performance infrastructure. You will lead the design of our AI agent framework, own the MLOps lifecycle, and build the core components that bridge the gap between AI research and production reality. You will collaborate closely with Data Science, Product, and our Forward Deployed Engineers to create a world-class platform.

What You'll Do

• Lead the design, development, and scaling of our core AI agent architecture, including multi-agent orchestration, tool integration, and state management.
• Architect and build high-throughput, low-latency RAG (Retrieval-Augmented Generation) pipelines, optimizing for cost, speed, and accuracy.
• Design and implement robust MLOps infrastructure for the entire LLM lifecycle (e.g., model serving, evaluation, monitoring, and continuous deployment of fine-tuned models).
• Build and maintain the core infrastructure for deploying and managing LLM-powered applications in a secure, scalable, and cost-effective way.
• Implement comprehensive monitoring, logging, and observability for our AI systems to track performance, detect drift, and ensure reliability.
• Own the CI / CD pipelines for AI components, ensuring rapid and safe iteration.
• Lead the development of our core agent-building frameworks and libraries, making them more powerful, efficient, and easier for our customers to use.
• Collaborate with the Data Science team to productionize their research, turning new models and algorithms (e.g., novel RAG techniques, fine-tuned models) into scalable platform features.
• Partner closely with the Product team to translate platform requirements into concrete engineering designs and roadmaps.
• Act as a key technical partner to our Forward Deployed Engineering team, providing them with the robust tools and platform they need to succeed with customers.
• Mentor junior engineers on the team, establishing best practices for software engineering, system design, and MLOps.

Who You Are (Qualifications)

Bonus Points

Why Join ConvoZen AI?