Lead Engineer (Tech. Support)

What's the role?

In this critical role of Lead Technical Support Engineer, you’ll be the go-to technical advisor for our customers—ensuring they extract maximum value from HERE's industry-leading location products and services across the entire lifecycle : from evaluation to production to ongoing optimization.This is more than a support role—it's about partnership, strategy, and advocacy. You'll work cross-functionally with product, engineering, and sales to champion customer success and deliver high-impact technical solutions. In addition you will :

Act as the primary technical point of contact for strategic customers.

Diagnose, troubleshoot, and resolve complex software issues across HERE’s platform.

Lead root cause analysis and drive permanent resolution with timely, executive-level visibility.

Collaborate with product and engineering teams to align on technical solutions and critical issue escalations.

Conduct technical training sessions and knowledge-sharing workshops.

Guide customers through implementation, integration, and feature adoption.

• Translate business needs into technical requirements and influence product roadmaps.
• Work closely with sales teams to support RFQs and technical evaluations.
• Gather and share customer insights with internal stakeholders to drive continuous improvement in product and service delivery.
• Actively contribute to HERE’s technical communities and represent HERE in industry discussions, blogs, and whitepapers.

Lead continuous improvement initiatives that enhance customer outcomes.

Provide feedback to Product Management and Engineering on usability and supportability enhancements.

Contribute to shaping our support processes, knowledge base, and support tooling.

Who are you?

You are someone who has proven ability to work cross-functionally and collaboratively with technical teams, customers, and stakeholders.

What we offer

HERE offers an opportunity to work in a cutting-edge technology environment with challenging problems to solve! You can make a direct impact on delivery of company´s strategic goals and the freedom to decide how to perform your work. We will support you in delivering your day-to-day tasks and achieving your personal goals and developing your skills. Personal development is highly encouraged at HERE. You can take different courses and training at our online Learning Campus and join cross-functional team projects within our Talent Platform.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.