Salesforce Lead Consultant

Job Role : 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗟𝗲𝗮𝗱 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁 – 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗖𝗹𝗼𝘂𝗱 𝗩𝗼𝗶𝗰𝗲 & 𝗔𝗺𝗮𝘇𝗼𝗻 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 𝗖𝗧𝗜

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻 : Remote (India)

𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻 : Salesforce Lead Consultant

𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 : 6+ Years

𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲 :

We are seeking a highly skilled Salesforce Lead Consultant with proven expertise in Service Cloud Voice and Amazon Connect CTI Adapter implementations. The ideal candidate will be hands-on in designing, configuring, and deploying advanced contact center solutions leveraging Salesforce, Amazon Connect, Lambdas, and Open CTI capabilities. This is a client-facing leadership role requiring strong technical expertise, solutioning ability, and end-to-end implementation ownership.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 :

• Lead end-to-end design & implementation of Service Cloud Voice & Amazon Connect CTI Adapter.
• Configure CTI features : screen pop, IVR, call routing, call recording, reporting integrations.
• Build and integrate with AWS Lambda functions for Amazon Connect.
• Extend & customize functionality using Open CTI interface.
• Collaborate with stakeholders to capture requirements and deliver scalable solutions.
• Ensure seamless integration of voice, digital & CRM workflows for optimized agent productivity.
• Provide best practice guidance, governance & performance optimization.
• Mentor junior consultants & work cross-functionally with Salesforce & AWS teams.
• Lead at least one full lifecycle Service Cloud Voice & Amazon Connect implementation.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 :

𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 𝗦𝗸𝗶𝗹𝗹𝘀 :