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Senior Technical Support Engineer

Senior Technical Support Engineer

Futuremugthiruvananthapuram, India
20 hours ago
Job description

Key Responsibilities :

  • Conduct structured technical interviews remotely for mid-to-senior level support roles.
  • Assess candidate capabilities in problem-solving, cloud technologies, SaaS platforms, databases, scripting, and real-world scenarios.
  • Provide clear, objective evaluations and scoring based on interview performance.
  • Offer hiring recommendations aligned with the role's technical and soft skill requirements.
  • Maintain confidentiality and professionalism in all candidate interactions.

Required Qualifications :

  • 8+ years of hands-on experience in Technical Support, DevOps, Cloud Infrastructure, or similar roles.
  • Strong understanding of :
  • Web technologies, APIs (REST, JSON, OAuth)
  • Cloud platforms (AWS, Azure, or GCP)
  • Web servers and databases (Apache, IIS, MySQL, PostgreSQL)
  • Scripting (e.g., Python, Bash, PowerShell)
  • Experience in troubleshooting, root cause analysis, and support operations.
  • Prior interviewing or mentoring experience is a plus.
  • Excellent communication skills with a fair and analytical mindset.

    • Nice to Have :

  • Exposure to virtualization tools (Docker, Kubernetes)
  • Certifications in ITIL, Azure, or AWS
  • Familiarity with ticketing tools (Zendesk, Jira) and knowledge base systems
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