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System Administrator L1

System Administrator L1

CSK Information Technology Pvt Ltduttar pradesh, India
2 hours ago
Job description

Required Skills

  • Basic knowledge of operating systems (Windows / Linux)
  • Familiarity with networking concepts (IP, DNS, DHCP)
  • Understanding of ITSM tools (like ServiceNow, Jira)
  • Strong communication and customer service skills
  • Ability to follow SOPs and checklists

JD : -

  • First-Level Technical Support
  • Knowledge on O365 and Windows installation
  • Troubleshoot basic hardware, software, and network problems.
  • Provide support for login issues, printer problems, and basic application errors.
  • Respond to user-reported issues via ticketing systems, email, or phone.
  • Perform regular updates and patches on operating systems (especially Windows).
  • Create, modify, and delete user accounts in Active Directory or similar systems.
  • Documentation and Reporting
  • Log incidents, resolutions, and system changes in ticketing systems.
  • Maintain records of hardware / software inventory and support activities
  • Coordinate with vendors or senior IT staff for unresolved problems.
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    System Administrator • uttar pradesh, India

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