Customer Service Specialist

About HCL :

HCLTech is a global technology company that helps enterprises reimagine their business for the digital age. With a strong legacy of innovation, HCLTech offers services across IT, engineering, and digital transformation. The company is known for its employee-centric culture, career growth opportunities, and commitment to excellence. Join HCLTech and be part of a team that’s shaping the future of technology.

How to Apply :

Interested candidates can send their updated resume to shine.albert@hcltech.com

Job Title : Customer Support Executive – Voice Process-WFH

Location : Chennai

Required Experience : 1-2 years experince

Shift :

24x7 rotational shifts (including night shifts and weekly offs)

Experience Required :

Minimum 1 year in customer service (non-technical support)

Job Summary :

We are hiring enthusiastic and customer-focused individuals for our voice support team in Chennai. This role involves handling customer interactions over the phone, resolving queries, and ensuring a high level of customer satisfaction.

Key Responsibilities :

Handle inbound and outbound customer calls professionally

Address customer queries and concerns with empathy and clarity

Maintain accurate records of customer interactions

Ensure timely resolution and follow-up on customer issues

Adhere to shift schedules and company policies

Required Skills & Qualifications :

Minimum 1 year of customer service experience

(tech support experience not considered)

Excellent communication skills

– both verbal and written

Strong interpersonal and soft skills

Willingness to work in

rotational shifts , including

night shifts and weekends

Positive attitude and ability to work in a team environment

Preferred Attributes :

Prior experience in a voice-based customer support role

Ability to remain calm under pressure

Multilingual skills are a plus