Hr Head

JOB DESCRIPTION

1. General Information

JOB TITLE :  People Officer (PO)

AREA / SPECIALITY :  People & Culture / Human Resources

TERM :  Full-time, Permanent

RESPONSIBLE TO :  Chief Executive Officer (CEO)

ACCOUNTABLE TO :  Chief Executive Officer (CEO)

2. Role Summary

The People Officer (CPO) will provide both strategic and operational leadership of the HR function, ensuring MV Hospital has a high-performing, values-driven workforce. The CPO will oversee recruitment, compliance, and staff file / documentation management while also leading on culture building, performance management, and staff engagement.

The role balances  day-to-day HR oversight  with  long-term people strategy , working closely with the CEO, HODs, and leadership team to design systems that promote fairness, inclusion, and organizational growth. Payroll remains outside the scope of this role.

3. Key Relationships

• Chief Executive Officer (CEO)
• Heads of Departments (HODs)
• Director of Operations (for conflict escalations)
• Internal Complaints Committee (ICC)
• Executive HR – Recruitment & Coordination
• Executive HR – Documentation & Compliance
• Accounts & Payroll Department (for settlement coordination only)

4. Duties and Responsibilities

Strategic Leadership

Recruitment & Workforce Planning

Compliance & Documentation

Performance Management & Development

Staff Engagement & Culture

Conflict & Dispute Handling

5. Scope & Authority

PERSON SPECIFICATION

Criteria

Essential

Desirable

Assessment

Qualifications

Bachelor's degree in HR / Business / Management or equivalent experience

Master's degree or HR certification (e.g., SHRM / CHRP)

Experience

8–10 years in HR / People functions, covering both operational and strategic HR; Strong recruitment and compliance experience; Proven success in performance management and staff engagement

Experience in healthcare / service-driven organizations

Skills & Knowledge

Strong knowledge of labor law & statutory compliance; Excellent communication & influence skills; Skilled in conflict resolution and coaching; Strong organizational and planning ability; Proven ability to manage HR records and audits

Experience with digital HR systems (HRIMS, LMS)

Attributes

Ethical, discreet, and culturally sensitive; Collaborative yet decisive; Growth mindset; Resilient under pressure

Previous leadership of HR teams in multi-site organizations

Skills Required

Payroll Process, Statutory Compliance, Hr Operations