Head of Post Production

One of our top clients is seeking the following role.

Job Summary :

We are seeking a dynamic and experienced professional to lead the Production Management function. This role will oversee application engineering, production support, and incident / problem management, while ensuring smooth operations across business-critical applications. The ideal candidate should have strong technical expertise, strategic thinking, solutioning capability, and a collaborative approach to work with cross-functional teams and global stakeholders.

Key Responsibilities :

End-to-End Production Ownership :

Own and manage the production environment of enterprise applications with a focus on stability, performance, and scalability.

Application Engineering Oversight :

Collaborate with engineering teams to ensure high availability and reliability of applications. Drive continuous improvement, automation, and performance tuning.

Production Support & Incident Management :

Lead 24x7 production support operations. Define SLAs, drive root cause analysis (RCA), and ensure timely resolution of issues with minimal business disruption.

Solutioning & Technical Leadership :

Provide direction on technical solutions, architecture decisions, and process improvements. Evaluate and implement tools to enhance monitoring, alerting, and response mechanisms.

Stakeholder Management :

Build strong relationships with internal business units, clients, and external partners. Act as the single point of contact for production-related issues and communications.

Cross-Functional Collaboration :

Work closely with product managers, developers, QA, infrastructure, security, and compliance teams to align on priorities and ensure production readiness.

Risk & Compliance :

Ensure production environments adhere to all compliance, audit, and security standards. Mitigate operational risks through proactive monitoring and controls.

Team Leadership :

Manage and mentor a high-performing team of production engineers and support analysts. Foster a culture of accountability, agility, and continuous learning.

Qualifications & Skills :

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

15+ years of experience in IT, with 5+ years in a leadership role in production / application support

Proven experience in managing large-scale, business-critical applications in a complex IT environment

Strong problem-solving, crisis management, and decision-making skills

Deep understanding of ITIL framework, DevOps principles, and SRE best practices

Excellent interpersonal and stakeholder management skills

Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace), cloud environments (AWS / Azure), and automation (CI / CD pipelines)

Strong verbal and written communication skills

Preferred Certifications :

ITIL v4 Foundation / Intermediate

PMP / Prince2 (optional but advantageous)

Cloud certifications (AWS / GCP / Azure Architect or DevOps)