Customer Service Representative

✨ Looking for Your Next Career Move? Join HCL’s Email Back Office Team!

Senior Customer Service Representative – Email Back Office

Location : Chennai (WFH / Hybrid)

Shift : Night Shift (Saturday to Friday, 5 working days, 2 weekly offs including Saturday & Sunday)

Education : Graduate / Postgraduate

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About the Role

HCL is hiring Senior Customer Service Representatives for our Email Back Office team. This role is ideal for professionals with strong analytical and communication skills who can deliver exceptional customer experiences in a fast-paced environment.

Key Responsibilities

• Review and analyze customer issues using internal tools and templates.
• Respond to customer queries via email with clear, accurate, and professional communication.
• Document issues, update customer records, and categorize cases appropriately.
• Handle store-based, employee-based, and digital coupon-related concerns.
• Ensure timely follow-up and resolution to maintain a positive customer experience.
• Learn and adapt quickly to new processes and methods of resolution.

Required Skills & Qualifications

Why Join HCL?