Sales Manager

Job Title: Deputy Manager – Sales (International Process)

Industry: BPO / BPM

Location: Noida

Experience: 6–10 years

Job Summary

The Deputy Manager – Sales (International Process) will be responsible for driving revenue growth, managing international sales operations, and leading high-performance teams within the BPO environment. The role requires strong exposure to international sales processes, dialer management, and financial metrics including EBITDA and P&L analysis.

Key Responsibilities

Sales & Business Development

• Drive international sales performance across voice-based processes.
• Achieve monthly, quarterly, and annual revenue and profitability targets.
• Develop and execute sales strategies to improve conversion rates and average revenue per user (ARPU).
• Monitor lead quality, campaign performance, and sales funnel metrics.

Dialer & Process Management

• Hands-on knowledge of predictive, progressive, and manual dialers.
• Optimize dialer configurations to improve connect ratio, talk time, and agent productivity.

Financial & Performance Management

• Prepare, analyze, and present P&L reports for assigned processes or campaigns.
• Strong understanding of EBITDA calculations, cost structures, margins, and profitability levers.
• Control operational costs including manpower, telecom, and overheads.
• Forecast revenue, expenses, and profitability on a monthly and quarterly basis.

Team Management & Leadership

• Lead, mentor, and motivate team leaders and sales executives.
• Conduct performance reviews, coaching sessions, and skill-development initiatives.
• Ensure adherence to compliance, quality standards, and client SLAs.
• Drive a performance-driven culture with clear KPIs and accountability.

Client & Stakeholder Management

• Act as a point of contact for international clients on sales performance and growth plans.
• Participate in client reviews, business updates, and expansion discussions.
• Collaborate with quality, training, and workforce teams to improve outcomes.

Key Skills & Competencies

• Strong knowledge of international BPO sales processes
• Expertise in multiple outbound dialer platforms
• Financial acumen with hands-on EBITDA & P&L management
• Advanced MS Excel and reporting skills
• Data-driven decision-making and analytical thinking
• Excellent communication and stakeholder management skills
• Leadership and people management capabilities

Qualifications

• Graduate / MBA (Sales, Marketing, Finance, or Operations preferred)
• Relevant certifications in sales management or business finance are a plus

Preferred Experience

• Experience in international voice processes
• Exposure to scaling campaigns and managing multi-client environments
• Prior experience in a mid to large BPO setup

Skills Required
Analytical Thinking, Reporting Skills, Ms Excel