Transportation Representative NOC IB, ROW IB

Description

The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Key job responsibilities

Effectively communicate in a clear and professional manner at all times

Provides / expedites prompt and efficient service to Amazon customers / delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Qualitative Requirements . Graduation in any specialization from a recognized university. . Excellent communication skills (written and verbal) in language. . Ability to communicate correctly and clearly with all customers . Good comprehension skills - ability to clearly understand and state the issues customers present . Ability to concentrate - follow customers issues without distraction to resolution . Work successfully in a team environment as well as independently . Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer . Excellent typing skills . Demonstrates an ability to successfully navigate websites . Demonstrates a proficient knowledge of email applications

Preferred Qualifications

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