LSEG Group - Team Manager - Credit Management

About the job :

• The Credit Control Manager leads a team of collection specialists who investigate delinquent accounts, driving key performance metrics, while building strong relationships with internal and external business partners.
• This is a hands-on leadership role, focused on the daily management of the team, with a significant amount of cross functional collaboration with areas such as Sales, Billing, Order Management and Finance.
• The individual will provide analysis to senior leadership on critical performance metrics and will be responsible for the continuous improvement and development of the team.
• The role will ensure compliance with company policies and procedures to maximize free cash flow while minimizing the risk of revenue To build a high-performance culture by leading and inspiring the team to achieve at a world-class level, encouraging an environment that supports diversity and reflects the Company's internal values.
• Establish effective partnerships with customers and internal partners, often initiating and leading sessions of partner engagement.
• Coordinate activities of staff members, implementing strategies to increase successful collections on outstanding debt.
• Supervise productivity of staff and quality of customer interactions to ensure performance expectations are achieved; provide relevant and timely coaching and feedback.
• Host debt review meetings with key collaborators to ensure transparency of issues and drive resolution to problematic accounts.
• Achieve and maintain high levels of customer service and satisfaction, working closely with local Account Management.
• Explore ways to improve cash collection efficiency.
• Apply knowledge and expertise to provide forecasting information for central finance.
• Create a highly engaging work environment to attract, develop and retain talent.
• Play a lead role in the recruitment of Credit Control staff.
• Fully use and maintain the quality and integrity of all system data.
• Ensure compliance of credit control policies and procedures
• Make decisions on the handling of bad debt accounts, including referrals to outside agencies and acting as liaison on legal issues
• Supervise the unapplied cash and credits of the region and ensure timely applications.
• Ensure provisioning recommendations follows accounting standards.
• Analyze AR data for trends to identify root causes and remove barriers to increased performance.
• Partner with relevant parties to drive improvements and identify ways to represent impact on AR for senior management reporting and action.
• Proactively bring forth ideas to automate, standardize and simplify for continuous improvement.

Qualifications :

(ref : iimjobs.com)