Senior Engineer-IVA Chatbot

As part of our digital transformation efforts, we are building an advanced Intelligent Virtual Assistant (IVA) to enhance customer interactions, and we are seeking a talented and motivated Machine Learning (ML) / Artificial Intelligence (AI) Engineer to join our dynamic team full time to support this effort.

Responsibilities :

• Design, develop, and implement AI-driven chatbots and IVAs to streamline customer interactions.
• Work on conversational AI platforms to create a seamless customer experience, with a focus on natural language processing (NLP), intent recognition, and sentiment analysis.
• Collaborate with cross-functional teams, including product managers and customer support, to translate business requirements into technical solutions.
• Build, train, and fine-tune machine learning models to enhance IVA capabilities and ensure high accuracy in responses.
• Continuously optimize models based on user feedback and data-driven insights to improve performance.
• Integrate IVA / chat solutions with internal systems such as CRM and backend databases.
• Ensure scalability, robustness, and security of IVA / chat solutions in compliance with industry standards.
• Participate in code reviews, testing, and deployment of AI solutions to ensure high quality and reliability.

Requirements :

Skills Required

Aws Lambda, Api Integration