Technical Support Specialist

phonon, automating outcomesDombivli, Republic Of India, IN

18 hours ago

Job description

Location : Vadodara (Head Office)

Experience : Minimum 5 years

Role Overview

We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platform capabilities.

Key Responsibilities

1. Customer Support & Operations

Respond promptly to customer tickets and queries with accuracy, empathy, and professionalism.
Troubleshoot and resolve technical issues across our product suite (voice, messaging, automation).
Coordinate with internal engineering and product teams for escalations and issue tracking.
Document and track issues, resolutions, and feedback using Zoho Desk / CRM .

2. Product & Sales Enablement

Assist the Sales and Pre-Sales teams with solution design, prototypes, and customer flow development .

Conduct product demonstrations and technical walkthroughs for clients and partners.

Support customer onboarding with configuration, testing, and handover documentation.

Create and maintain reusable solution templates for faster deployment.

3. Continuous Improvement

Gather and relay customer feedback to improve product features and support workflows.

Prepare FAQs, knowledge base articles, and user guides.

Contribute to internal automation using shell scripts , database queries, and productivity tools.

Required Skills

Strong communication and problem-solving abilities with a customer-first mindset.

Proficiency in Shell Scripting and SQL / MongoDB for troubleshooting and analysis.

Familiarity with Zoho Desk / Zoho CRM or equivalent ticketing and workflow tools.

Sound understanding of web technologies (API calls, JSON, HTTP requests preferred).

Ability to understand business requirements and translate them into product configurations.

Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related field.

Minimum 5 years of experience in technical support, customer success, or solution engineering roles.

Experience in SaaS / Communication / Automation platforms preferred.

Personality Traits

High IQ and curiosity to learn.

Strong sense of ownership and accountability.

Empathetic communicator who thrives under customer-facing situations.

Excellent time management and multitasking skills.

Create a job alert for this search

Technical Support Specialist • Dombivli, Republic Of India, IN

Related jobs

Promoted

Technical Support Specialist

CMA CGM Global Business Services (India)Thane, Maharashtra, India

Job Purpose The Support Analyst Level 3 provides expert-level support to all global operational Manhattan Active customers and associated add-on applications on a 24x365 basis, ensuring issues are...Show moreLast updated: 2 days ago

Promoted

Technical Support Engineer

AVI-SPLMumbai, Maharashtra, India

The AVI-SPL Onsite Technical Support Engineer role will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers a...Show moreLast updated: 30+ days ago

Promoted

Tier 1 Technical Support Engineer

Trantordombivli, maharashtra, in

Rotational 8 hours shift (5 days a week).As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users.You will b...Show moreLast updated: 22 days ago

Promoted

Computer Support Specialist

OCS ServicesMumbai, Maharashtra, India

OCS is looking for a proactive and hands-on Computer Support Specialist to manage and maintain day-to-day IT operations across the organization. This role is vital in ensuring seamless technical sup...Show moreLast updated: 2 days ago

Promoted

Specialist- Customer Technical Support

ConfidentialMumbai, India

Wondering what's within Beckman Coulter Diagnostics Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to mov...Show moreLast updated: 5 days ago

Promoted

Customer Support Specialist

Groupe Veritasmumbai, maharashtra, in

Respond to customer inquiries via phone, email, chat, and other communication channels in a professional and timely manner. Understand customer needs and provide accurate information, guidance, or s...Show moreLast updated: 30+ days ago

Promoted

OCS - Computer Support Specialist

OCS ServicesMumbai

Description : OCS is looking for a proactive and hands-on Computer Support Specialist to manage and maintain day-to-day ...Show moreLast updated: 7 days ago

Promoted

Technical Support Specialist

AppLogic NetworksThane, IN

As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago

Promoted
New!

Technical Support Specialist

phonon, automating outcomesBorivali, Maharashtra, India

Technical Support Specialist Location : Vadodara (Head Office) Experience : Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding...Show moreLast updated: 16 hours ago

Promoted

Technical Support

DanaherMumbai, Maharashtra, India

This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Are you ready to...Show moreLast updated: 10 days ago

Promoted

Technical Support Engineer

CMA CGM Global Business Services (India)Thāne, Republic Of India, IN

The Support Analyst Level 3 provides expert-level support to all global operational Manhattan Active customers and associated add-on applications on a 24x365 basis, ensuring issues are proactively ...Show moreLast updated: 2 days ago

Promoted

Senior Technical Support

DanaherMumbai, Maharashtra, India

Promoted

Technical Specialist Representative

ConfidentialNavi Mumbai, Mumbai, India

The Technical Support team is the second line support in Client Support Services.The individuals in this group work towards enabling our clients to efficiently use our products that provide high-qu...Show moreLast updated: 5 days ago

Promoted

Technical Specialist

Birlasoftnavi mumbai, maharashtra, in

More 4 - 6 years of strong hands-on programming experience in Java, spring boot.Must have expertise in React JS JavaScript, html and CSS,. Knowledge of Microservices and Rest Services.Very good Web ...Show moreLast updated: 30+ days ago

Promoted

Technical Sales Support Specialist

Allianze InfosoftThāne, Republic Of India, IN

Allianze Infosoft is dedicated to providing innovative elevator solutions, ensuring customer satisfaction through technical expertise and exceptional service. The Sales Support Engineer at Allianze ...Show moreLast updated: 1 day ago

Promoted

Technical Support Specialist

ConfidentialThane, India

Promoted

Customer Technical Support Specialist – Saas Compliance Platform

BigRioDombivli, Republic Of India, IN

Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 14 days ago

Promoted

Customer Technical Support Specialist – SaaS Compliance Platform

BigRioThane, IN