Customer care executive

Customer Care Associate | Full-Time (On-Site)

LOCATION : PULLEPADY, NEAR MG ROAD, COCHIN

WHAT WE OFFER

Salary : ₹18,000 – ₹25000 per month, depending on experience and skill level.

Right and timely compensation without any delays.

Growth path to leadership.

An opportunity to learn fashion, culture, design, D2 C operations, and logistics.

Direct connection with the founders and the founding team.

WHAT YOU NEED (Qualifications and Skills)

Minimum : Bachelor’s degree or equivalent

Excellent oral and written communication skills in English and Malayalam. (Hindi is a bonus)

Minimum 1+ years of customer service experience.

Comfortable with Email, Whats App, and Instagram.

Knowledge of Shopify, logistics, and e-commerce operations is a bonus.

Ability to listen, de-escalate, and solve customer problems.

Ability to multi-task, manage time, and prioritize tasks.

ROLES AND RESPONSIBILITIES

Handling customer queries across Phone, Whats App, Email, and Social Media channels.

Being knowledgeable and assisting customers across their purchase journey.

Coordinating with internal and external teams(Logistics providers) to close customer issues.

Meeting established customer service KPIs, metrics, and goals

Assisting in training junior team members in the future

Note : This is a full-time, on-site role. Part-timers or students may not be suitable. We’re a lean and focused team, and your full presence during work hours matters.

WHO WE ARE

We are Lobha Deepthis , a Direct-to-Consumer (D2 C), vertically integrated ethnic clothing brand that showcases India's unique fabrics and crafts through perfectly stitched, ready-to-wear clothing. We do everything from manufacturing to marketing in-house.

HOW TO APPLY

Please share your updated CV via Email at

Make sure to include your Whats App number, an alternative phone number, and an active email address that you have access to.

We will update you via email and Whats App if you are shortlisted for the physical interview.