Senior Talent Planner

Greetings from a leading workforce management solutions provider.

We are seeking an experienced Workforce Management Supervisor to oversee the workforce planning and scheduling within our team, including tasks such as :

Key Responsibilities

• Talent Forecasting and Allocation :
• Analyze historical data to predict future call volume and staffing requirements for accurate forecasts.
• Develop talent allocation plans based on forecasted demand and business goals.
• Adjust workforce levels based on real-time fluctuations in demand.
• Scheduling Optimization :
• Create employee schedules that align with forecasted demand and labor constraints.
• Optimize shift patterns to maximize efficiency and minimize costs.
• Manage employee time off requests and ensure adequate coverage during peak periods.
• Performance Analysis and Coaching :
• Monitor real-time adherence to schedules and performance metrics.
• Identify areas for improvement and provide coaching to employees.
• Conduct performance reviews and provide constructive feedback.
• Data Insights and Reporting :
• Analyze workforce data to identify trends and opportunities for optimization.
• Generate reports on key performance indicators (KPIs) related to workforce management.
• Present data insights to leadership to inform decision-making.
• Compliance Assurance :
• Ensure compliance with labor laws and company policies regarding scheduling and overtime.
• Monitor employee time and attendance to prevent violations.