Talent.com
Post-Sales Engineer

Post-Sales Engineer

HYXiPOWERPune, IN
13 hours ago
Job description

Key Responsibilities

After-sales Technical Support

  • Provide on-site and remote troubleshooting for PV inverters (string and central).
  • Diagnose hardware and software faults, and perform repairs or component replacements.
  • Support inverter commissioning, parameter configuration, and system performance verification.

Customer Service & Issue Resolution

  • Respond promptly to customer complaints and provide effective technical solutions.
  • Maintain good communication with EPCs, distributors, and end customers.
  • Prepare service reports and maintain accurate service records.

    • Quality Feedback & Continuous Improvement

  • Report product failures, reliability data, and field test results to HQ and R&D teams.
  • Participate in root cause analysis and provide feedback for design improvement.
  • Assist in implementing product updates, firmware upgrades, and system optimization.

    • Training & Technical Documentation

  • Conduct technical training for customers, installers, and local service partners.
  • Prepare and update service manuals, troubleshooting guides, and FAQs.

    • Health, Safety & Compliance

  • Ensure all field service operations comply with company and local safety regulations.
  • Promote and implement electrical safety practices in installation and maintenance work.

    • Qualifications

    Education :

  • Bachelor’s degree or above in Electrical Engineering, Power Electronics, or Renewable Energy.

    • Experience :

  • 5-year post-sales of experience with commissioning, maintenance, or technical service of solar inverter in both North and South Regions.
  • Experience with major inverter brands (e.g., Huawei, Sungrow, Growatt, SMA, etc.) preferred.

    • Skills & Competencies :

  • Strong troubleshooting and analytical skills for power electronics systems.
  • Familiar with communication protocols (Modbus, RS485, Ethernet) and PV monitoring platforms.
  • Good command of English (written & spoken); Hindi or other Indian languages are a plus.
  • High sense of responsibility, teamwork spirit, and ability to travel frequently.
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    Engineer • Pune, IN