MS-CRM Technical-Senior

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Job Title : D365 CRM Technical Consultant

Experience : 5–10 years

Special Requirement (Talent team should check this with all candidates and only those saying yes should be shortlisted) - The end client is one of the world's largest investment and customer asset management firms, offering candidates the opportunity to transition to a full-time role within the client company in the future. Interested candidates are encouraged to apply.

Role Overview :

We are seeking a skilled Technical Consultant with hands-on experience in Microsoft Dynamics 365 CRM. The ideal candidate will bridge the gap between business needs and technical implementation, leveraging the technical expertise to deliver robust CRM solutions.

Key Responsibilities :

• Consulting :
• Engage with stakeholders to gather and analyse business requirements.
• Map business processes to Dynamics 365 CRM capabilities.
• Configure CRM modules (Sales, Customer Service, Marketing, Field Service).
• Technical Development :
• Customize CRM using JavaScript, HTML, and Plugins.
• Design and implement Workflows, Custom Actions, and Business Rules.
• Develop and deploy PCF (PowerApps Component Framework) controls.
• Work with Virtual Tables to integrate external data sources.
• Build and maintain Canvas Apps for tailored user experiences.
• Integrate CRM with other systems using Web APIs and Azure services.
• Solution Design :
• Create scalable, secure, and maintainable CRM architectures.
• Optimize use of out-of-the-box features and identify areas for custom development.
• Support & Documentation :
• Provide training and support to end-users.
• Document technical specifications, configurations, and user guides.

Required Skills :

Following Qualifications will be a plus :

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Skills Required

Workflows, .NET, Logic Apps, Power Automate, Power Platform, Html, Javascript, Azure Functions, Pcf