Technical Specialist WLAN

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Description

As a Technical Support Specialist within the CDO EICS Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless LAN and connectivity services. You will analyze and resolve complex network issues while providing 24 / 7 operational support, collaborating with cross-functional teams to drive incident resolution. Your expertise in WLAN design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions.

• Open for Noida, Chennai, and Bangalore Location
• Responsibilities

Provide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies.

Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services.

Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end.

Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions.

Identify root causes of network incidents and develop preventive actions while adhering to change management processes.

Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices.

Mentor junior team members while staying updated on industry trends in network security technologies.

Drive results and foster a strong customer focus in a dynamic, global team environment.

Bachelors’ degree or engineering degree in Telecommunications / Information Technology / Computer Science or equivalent

Minimum of 10+ years’ experience in Network services, deep knowledge of and management in complex environment

Experience in network designs / configurations, managing, supporting and deploying network infrastructures

Strong ability to diagnose network alerts, events or issues

Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and with minimal supervision

Good oral and written communication skills, and ability to address conflict with others constructively

Ability to work in US time zone whenever required

Proficient in Standard Routing Protocols such as OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP and MPLS, Segment routeing.

Hands-on experience in enterprise WAN architecture deployment and support using various industry devices

Hands-on experience in campus Lan switching architecture deployment and support using various industry devices

Hands-on experience in handling Nokia 7X50 / 77XX / 7210 hardware / software or equivalent

Ability to acquire Nokia Router product knowledge, learn CLI and deployment would be considered

Expertise level in handling complex routing design, routing issue with multi-vendor environment

Experience in IPv6 WAN routing architecture and deployment expertise

Experience in troubleshooting Wireless LAN either Aruba or any WLAN environment. Strong operational experience in handle Wireless LAN

Experience in troubleshooting Firewall either Fortinet or any. Strong operational experience in handle firewall at enterprise level

Expertise in 2-3 IT Network technologies with multiple skill troubleshooting operational experience would be preferred