Talent.com
No longer accepting applications
Associate Director - Client Servicing

Associate Director - Client Servicing

FoxyMoronGuwahati, Assam, India
14 hours ago
Job description

Job Purpose : Lead and coordinate the strategic planning and execution processes to ensure client satisfaction, team productivity, and business growth.

Roles and Responsibilities :

1. Strategic Planning and Communication :

  • Develop and communicate Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or digital platform policies.
  • Lead client pitching process by generating innovative concepts in collaboration with internal teams.

2. Brand Positioning and Differentiation :

  • Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.

    • 3. Quality Analysis and Innovation :

  • Analyze business-as-usual (BAU) operations to identify opportunities for experimentation and innovation.

    • 4. Performance Analysis and Reporting :

  • Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.

    • 5. Resource Planning and Contract Management :

  • Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.

    • 6. Financial Management :

  • Maintain monthly client P&Ls, ensuring billing targets are met.

    • 7. Brief Review and Approval :

  • Review and vet client briefs, ensuring alignment with execution plans and strategies.

    • 8. Client Relationship Management :

  • Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.
  • Establish clear benchmarks and review timelines to ensure client satisfaction.
  • Follow up on overdue payments, acting as a point of contact for high-priority escalations.

    • 9. Legal Compliance and Education :

  • Educate team members on legal considerations, ensuring campaigns adhere to legal boundaries.

    • 10. Strategic Inputs and Innovation :

  • Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.

    • 11. Team Development and Training :

  • Conduct weekly team meetings, provide feedback, and mentor teams for proactive problem-solving.
  • Structure training programs with the L&D team to improve work quality and specific competencies.

    • 12. Team Growth :

  • Hire capable independent resources that can understand, communicate and execute client briefs accurately
    • Create a job alert for this search

    Client Servicing • Guwahati, Assam, India

    Related jobs
    • Promoted
    Client Engagement Associate / Consultant

    Client Engagement Associate / Consultant

    Acquarius Capstorm Limitedguwahati, assam, in
    Are you someone who thrives on building meaningful client relationships and loves technology and creating real business impact?. Would you like to be part of a fast-growing Australian SaaS company t...Show moreLast updated: 19 days ago
    • Promoted
    Associate Director, Search & Social

    Associate Director, Search & Social

    AtidivGuwahati, Assam, India
    Title : Associate Director, Search & Social Location : Remote (India) Why Atidiv? Atidiv was built to ignite hyper growth. We are the solution for sustainable and scalable growth.Atidiv is a provid...Show moreLast updated: 28 days ago
    • Promoted
    Senior Tax Associate

    Senior Tax Associate

    Elevateguwahati, assam, in
    Elevate LLC is a national platform built to partner with growth-focused accounting, tax and advisory firms.Our mission is to empower entrepreneurial firms and their leaders by providing the capital...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Transaction Services

    Associate Transaction Services

    CohnReznickguwahati, India
    The Transaction Advisory Services team, part of Cohn Reznick Professional Services’ Advisory (“CRPS Advisory”), manage and supports buy-side and sell-side transaction advisory engagements, providin...Show moreLast updated: 1 day ago
    • Promoted
    Operations Associate

    Operations Associate

    Ascentraguwahati, assam, in
    Sherpa builds AI tools for consultants and corporate-strategy teams — software that accelerates high-value, expert work in consulting and professional services. We’re an AI-enabled software company ...Show moreLast updated: 2 days ago
    • Promoted
    Associate Director - Advanced Analytics

    Associate Director - Advanced Analytics

    KMK Consulting Inc.guwahati, assam, in
    KMK is a global data analytics and technology consulting company empowering leaders across the Life Sciences industries to make better data-driven decisions. Our data analytics and software platform...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Associate Director Strategic Sourcing

    Associate Director Strategic Sourcing

    Adalvoguwahati, assam, in
    At Adalvo, we're not just a company - we're a team of passionate people driven by our mission to consistently deliver high-quality products and services to our partners. We are looking for an enthus...Show moreLast updated: 18 hours ago
    • Promoted
    • New!
    Business partner -on a revenue sharing model

    Business partner -on a revenue sharing model

    Global Classrooms L.L.CGuwahati, Assam, India
    We are an emerging EdTech consulting company with a proven product line and growing demand in international markets.Our next goal is to establish a strong sales and distribution presence in Guwahat...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Associate Director - Client Servicing

    Associate Director - Client Servicing

    FoxyMoronguwahati, India
    Lead and coordinate the strategic planning and execution processes to ensure client satisfaction, team productivity, and business growth. Strategic Planning and Communication : .Develop and communicat...Show moreLast updated: 2 hours ago
    • Promoted
    • New!
    Associate Client Executive

    Associate Client Executive

    NIITguwahati, India
    NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry o...Show moreLast updated: 3 hours ago
    • Promoted
    Revenue Operations Associate

    Revenue Operations Associate

    Scrut Automationguwahati, assam, in
    Job Title : Revenue Operations Associate.Scrut Automation is a global leader in Governance, Risk, and Compliance (GRC).Our mission is to help modern enterprises move beyond simple checklists to buil...Show moreLast updated: 28 days ago
    • Promoted
    Sr. Associate - Risk Advisory (HITRUST)

    Sr. Associate - Risk Advisory (HITRUST)

    Cherry Bekaertguwahati, assam, in
    Cherry Bekaert is a nationally recognized CPA firm with over 75 years of experience providing assurance, tax, and advisory services to our clients. We are seeking a Senior Associate (HITRUST) to joi...Show moreLast updated: 21 days ago
    • Promoted
    • New!
    Director Operations - AI-Powered Global Tech Startup

    Director Operations - AI-Powered Global Tech Startup

    SkillsCapitalguwahati, assam, in
    We are a high-growth startup revolutionizing how companies access top-tier tech talent.Our proprietary AI / ML / NLP-powered Talent Cloud and Blockchain-based vetting engine enable global clients to hi...Show moreLast updated: 18 hours ago
    • Promoted
    Assistant Director / Associate Director -Investment Banking

    Assistant Director / Associate Director -Investment Banking

    Acuity Knowledge Partnersguwahati, assam, in
    Hiring for leadership role, for our Investment Banking team focused towards presentation / DTP skill.Primary tasks include to format presentations, pitchbooks, designing visually appealing slides, t...Show moreLast updated: 3 days ago
    • Promoted
    Manager Management Consulting

    Manager Management Consulting

    Mercados Energy Markets IndiaShillong, Meghalaya, India
    We are seeking a skilled and experienced Commercial Support Consultant to provide comprehensive support to Meghalaya Energy Corporation Limited (Holding Company) (MeECL) and Meghalaya Power Distrib...Show moreLast updated: 28 days ago
    • Promoted
    Operations Associate- US

    Operations Associate- US

    Amberguwahati, assam, in
    Operations Associate (US Region).About Amber (https : / / amberstudent.Long-term accommodation booking platform for students (think booking. Amber helps 80M students worldwide, find and book full-time a...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Associate - Audit

    Senior Associate - Audit

    Grant Thornton INDUSguwahati, assam, in
    As a Senior Associate, professional will be leading engagement and responsible for performing audit under remote service delivery model by following Grant Thornton Audit approach, methodology and t...Show moreLast updated: 27 days ago
    • Promoted
    • New!
    Sr. Associate / Vice President – Software Private Equity

    Sr. Associate / Vice President – Software Private Equity

    Emergence Softwareguwahati, assam, in
    We invest thematically, building focused portfolios that operate as software-specific groups under a unified strategy.Our structure allows each portfolio to develop deep expertise, strong operation...Show moreLast updated: 18 hours ago