Digital Adoption Consulting - Lead

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.

Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

The sole vendor named as Customers’ Choice : 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%

Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year

Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work

Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

In this role, you will :

Support the team to define & agree on the project plan, scope, timelines & dependencies for implementation

When working with specific a / c, benchmark practices / focus areas against other players in that space.

Generate and share required reports (as per RASCI matrix) with relevant stakeholders

Ensure aligned team members are meeting compliance mandates.

Drive resource utilization, cross-collaboration and competency development within the team

On a need basis, oversee & manage on-the-job performance of aligned team members

Required Expertise

Experience working in diverse cultures and practices across geographies

Worked in any of the following industries - IT / ITES / Healthcare / BFSI / Manufacturing / FMCG / Oil and Gas among others.

Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage.

Knowledge of Javascript, CSS, HTML will be an advantage

Team handling experience, at least in functional capacity.

Preferred Skills

Awareness of diverse cultures and practices across geographies

Worked in any of the following industries - IT / ITES / Healthcare / BFSI / Manufacturing / FMCG / Oil and Gas among others

Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage.

Knowledge of Javascript, CSS, HTML will be an advantage

Perks & Benefits (India)

Best-in-class medical insurance coverage

Free lunch & dinner buffet

Doorstep cab drop facility

Education sponsorship

Internal job transfer & global mobility programs

Scope to represent Whatfix at global events

We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Note :

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;