Project Support Coordinator

Project Support Coordinator

Project Management Office

Idox India, Pune, Maharashtra (Office based)

About the role

The Idox Group is an AIM-listed plc, a multinational company with a UK HQ and an international outlook. We build software for government and industry to work better and comply with regulations, and are market leaders, with our broad portfolio of Products and providing services built on insight and honed with technological advances and smart apps. the success of our specialist Development and Testing activities based in our Pune office and ambitious growth plans to triple our number of employees in India in the next 18 to 24 months, we are recruiting for Project Administrators to join our international Project Management Office.

The Project Management team at Idox is at the heart of everything we do. The role of the Project Management Office (PMO) is to maximise predictable revenues by planning, executing and finalising customer delivery projects according to deadlines and budgets. This includes coordinating the efforts of all team members in order to deliver projects according to plan, make sure that we work efficiently within deadlines and budgets and work accurately, without misunderstanding or wastage in our work.

As an ambassador for Idox, a Project Support Coordinator will be responsible for ensuring that the customer receives a positive experience resulting from a smooth path to delivery, and together with Project Mangers, achieving clients objectives and bringing reliable revenues to Idox, within the agreed scope of our work. The PMO team is central to delivery of hundreds of successful projects, year in, year out, and as a Project Support Coordinator, you can make the role a specialism in itself or use the role to develop your career, accruing the experience necessary to become a fully-fledged, autonomous project manager in the field. This is a fast - paced environment which demands effective prioritisation, excellent time-management and multi-tasking skills. We are looking for candidates with project administration and client services experience, who are self-starting, committed and resourceful individuals with initiative and a good eye for detail.

Joining Idox as a Project Support Coordinator opens up opportunities to develop your skills and experience and work on a broad variety of projects, for the public and private sectors. You'll have a buddy and have access to a mentor from day one and will have a benefits package designed to support your well-being and flexible working, as well as your professional development.

Key responsibilities :

Project Co-ordination and Support

Independently manage the delivery of project orders and engagements, typically application upgrades and training for existing customers, engaging support from Project Managers and delivery teams as required.

Responsible for the co-ordination and progress monitoring of assigned orders and work packages.

Responsible for revenue forecasting and maintenance of key project information in a professional services automation (PSA) tool.

Maintenance of the project library and compliance with relevant standards and processes.

Order processing

Process sales orders, ensuring correct authorisation has been received if required. Issue order confirmation to internal and external customers

Manage the consumable supplier relationship and process orders with them. Place purchase orders with suppliers for scanners and consumables

Process 3rd party purchase orders in line with the project timing Manage and maintain 3rd party licence returns.

Resourcing

Process requests for services using scheduling software, ensuring that the correct order details are included in the booking.

Work closely with Account Managers, Project Managers and customers to successfully co- ordinate and confirm work schedules for on-site and off-site services.

Liaise with team managers for all service deliveries.

Software

Licensing Process licensing requests for Idox and 3rd party products and action these with suppliers or internally as required.

Distribution of licence keys.

Subscription Services

Ensure that Maintenance, Managed Service and Hosting elements are identified correctly on orders that you are responsible for

Work with the Project Managers to ensure these are invoiced at the correct point in the project and then set up so that they appear on the customer's annual renewals

Assist in processing the annual / quarterly / monthly renewals for subscription services.

Scheduled Training

Manage the publication and organisation of scheduled training courses. Manage the transport and return of the portable training kit between sites. Manage the booking of the scheduled training venues.

General Responsibilities

Provide regular and ad-hoc operational and management reports to Line Manager and Department Heads as requested.

Writing and maintaining working processes with other duties to support the team, as defined by line manager.

To be successful, you’ll need to bring :

• Enthusiastic, pro-active and keen to learn.
• Able to demonstrate initiative and be self-driven
• A good communicator both written and oral
• Able to maintain attention to fine detail
• Proactive, with a logical approach, able to complete and finish tasks
• Familiar with MS Projects, Salesforce, MS Office, PowerPoint and Excel
• Open to learning and development
• Professional with customers and colleagues
• Able to prioritise own work and manage deadlines effectively
• Confident in dealing with challenging situations and in resolving any ambiguities.

About Idox

Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments. Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more.

We employ around 660 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required.

Our Culture

We are ambitious in working together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity. Idox is a company where we can all be ourselves and succeed on merit, where we respect all our employees, customers and communities in which we live, work and are a part of.

We recruit and reward employees based on capability and performance – regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. Each office location worldwide, is free to respond to local needs to create a culturally sensitive workplace for everyone. In doing so, we want every employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

How to apply

Please submit a CV, and a short cover letter (maximum 500 words - including salary expectation, and current remuneration) explaining why you feel you would be suited to this role to

Please note successful applicants will need to satisfy the necessary background verification as a standard part of hiring process. This is in order to help us make safer recruitment decisions and prevent unsuitable people from working with access to personal and sensitive data.

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