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Desktop Engineer

NAZZTECSurat, IN

1 day ago

Job description

Job Title : IT Support / Desktop & End-User Support Engineer

Location : Kamba (near Kalyan), Mumbai, Maharashtra

Experience : 1–2 Years

Shift / Timings : 8 AM – 8 PM (Onsite Support)

About the Role :

We are seeking a motivated and detail-oriented IT Support / Desktop & End-User Support Engineer to provide onsite technical support for desktops, laptops, mobile devices, and other IT systems. The ideal candidate will have hands-on experience in end-user support, device configuration, troubleshooting , and exposure to Azure AD, Microsoft 365, and Intune / EMS environments.

Key Responsibilities :

Provide onsite technical support for desktops, laptops, printers, and other user devices.
Troubleshoot and configure end-user devices, including mobile and Wi-Fi connectivity .
Manage and resolve incidents through ITIL-based ticketing systems .
Deliver L2 support for O365 and Intune / EMS across desktops and mobile devices.
Install, update, and troubleshoot antivirus software and endpoint security tools.
Support users with MS Office, Outlook , and related productivity applications.
Coordinate with external vendors and escalate issues when required.
Ensure implementation of IT best practices and compliance with global IT standards.
Perform O365 mailbox configuration , license management, and OneDrive administration.
Configure and maintain ADFS for user authentication and access control.

Skills & Qualifications :

1–2 years of hands-on experience in desktop / laptop support and mobile device troubleshooting .

Working knowledge of Azure AD, O365, Intune / EMS , and antivirus management.

Familiarity with ITIL processes and ticket lifecycle management.

Strong coordination and vendor management abilities.

Excellent communication, analytical, and problem-solving skills .

Ideal Candidate :

Passionate about providing end-user IT support and customer satisfaction.

Comfortable working onsite in a dynamic, fast-paced environment .

Proactive in identifying issues, suggesting improvements, and delivering timely solutions.

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Desktop Engineer • Surat, IN