Salesforce ArchitectTech Mahindra • Secunderabad, Telangana, India
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Salesforce Architect
Tech Mahindra • Secunderabad, Telangana, India
1 day ago
Job descriptionPerform all activities in defining architecture, detailed design and solution approach for Support implementation and optimization of Salesforce FSC and Service Cloud for contact Design scalable solutions for customer onboarding, relationship management, and service Integrate Salesforce with core systems, data platforms, third-party apps, and telephony Ensure compliance with financial regulations and data privacy standards. Conduct stakeholder workshops, training sessions, and platform demos to drive adoption. Stay current with Salesforce releases, especially FSC, Data Cloud, Marketing Cloud and AI Experience with Enterprise Integrations with Salesforce. 10–15 years of hands-on experience in Salesforce, with strong exposure to Architecting Salesforce certifications such as Platform Architect, Financial Services Cloud Consultant, Proven ability to translate financial business processes into technical solutions. Experience with contact center technologies, including CTI integration, case routing, and Strong understanding of financial products, customer lifecycle management, and Proficiency in Apex, Flow, Lightning Components, and data modeling. Excellent communication, stakeholder engagement, and problem-solving skills. Knowledge of Genesys Cloud, API Gateways like Apigee is an added advantage.
Job Title : Salesforce Platform Architect
Location : Bangalore, India
Experience Required : 10–15 Years
Certifications : Salesforce Certified (Platform Architect or equivalent)
Summary
We’re seeking a highly experienced and certified Salesforce platform architect with deep expertise
in Salesforce Platform Solutioning and Administration. This role is pivotal in bridging
business needs with technical execution, driving digital transformation across CRM initiatives in the
organization. You’ll lead Platform Architecture, solution design, stakeholder collaboration, and
platform optimization for high-impact service delivery.
Key Responsibilities
- Act as the strategic interface between business units and technical teams to align
Salesforce capabilities with programs / projects and business goals.
CRM centric programs in the enterprise.
center operations.
automation.
platforms (e.g., CTI, IVR).
driven service enhancements.
Skills & Qualifications
solutions across Financial Services Cloud, Data Cloud and Marketing Cloud.
Service Cloud Consultant, or Application Architect.
service analytics.
regulatory compliance.
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Salesforce Architect • Secunderabad, Telangana, India
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