Lead Business Systems Analyst

Job Description

Who we're looking for

We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions.

What you'll be doing

Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization.

Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company.

Use a combination of standard functionality and custom development to solve business problems, using declarative development.

Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications.

Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners.

Work in integration between Salesforce and Zuora using Workato middleware.

Work with the Renewals Team to continuously improve the renewals processes;

Work on carrying out Root Cause Analysis for issues that may come up in Production;

What you bring to the role

Basic Qualifications :

Salesforce Administrator Certification (ADM 201);

Experience managing systems to support enterprise sales organizations;

Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners;

Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation;

Proven hands-on experience with Salesforce CPQ or a similar CPQ system;

Proven knowledge of integration between Salesforce and 3rd party systems using a middleware (MuleSoft, Boomi, Workato, etc.);

Preferred Qualifications :

Salesforce CPQ (or similar) certification

Salesforce Advanced Administrator, Platform Builder, Sales Cloud Consultant certifications;

Experience with Software-as-a-Service (SaaS) based selling models a plus;

Experience with Zuora Billing;

Jira / Confluence experience a plus;

Knowledge of Copado;

Knowledge of Workato (or equivalent);

Experience with Advanced Approvals

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.