To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefactsLead project development, production support and maintenance activitiesFill and ensure timesheets are completed, as is the invoicing process, on or before the deadlineLead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalatedCreate functional and technical specification documentsTrack open tickets / incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlinesEnsure analysts adhere to SLA s / KPI s / OLA sEnsure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic mannerLead and ensure project is in compliance with Software Quality Processes and within timelinesReview functional and technical specification documentsServe as the single point of contact for the team to the project stakeholdersPromote team work, motivate, mentor and develop subordinatesProvide application production support as per process / RACI (Responsible, Accountable, Consulted and Informed) MatrixSkills Required
Sla, KPI, Ola, Accountable, Matrix