Product Manager, Ecommerce

About lululemon :

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. As we continue to elevate our shopping experience, our India Tech Hub plays a key role in expanding our technology capabilities in Product Systems, Merchandising and Planning, Digital Presence, distribution and logistics, and corporate systems. Our team in India works as an extension of the global team on projects of strategic importance.

About the India Tech Hub :

With an increasingly connected world, the rise of technical athletic apparel as a lifestyle, and growing e-commerce services, the India Tech Hub will play a vital role in strengthening our capabilities and reaching an even wider audience. We’re looking for people who unite diverse perspectives to lean into bold visions, who strive to be better than they were yesterday. Who are all in, in everything they do.

Product Manager - Digital

About the team :

Our team is responsible for creating seamless guest experiences focused on ecommerce Order Management and Post Purchase Digital experiences & services.

A day in the life :

As a Product Manager for lululemon's post purchase area, you will be responsible for building, managing, and scaling a post purchase service that houses user transaction data for lululemon’s digital ecommerce platform. This hub will be a core backend component, empowering post-purchase experiences that enhance customer loyalty and engagement, optimize operational efficiency, and drive data-informed strategies across lululemon’s post-purchase journey. Working from our new tech hub in Bangalore, you will partner closely with our global engineering, analytics, and product teams.

Key Responsibilities :

Product Strategy & Vision :

• Define the vision, roadmap, and objectives for lululemon’s post purchase services, aligning with the company’s post-purchase and data strategy goals.
• Drive along with engineering teams to support a range of features across order tracking, returns, exchanges, customer communications, and loyalty engagement, leveraging user transaction data.
• Translate lululemon’s digital transformation goals into actionable technical product strategies that enhance customer satisfaction, streamline processes, and maximize data utility.
• Collaborate with engineering teams to design and implement data pipelines, storage, and retrieval systems that ensure high data integrity, security, and accessibility.
• Lead data architecture discussions, focusing on enabling a scalable, performant backend that supports real-time insights and data-driven decision-making.
• Define and prioritize product requirements, balancing business and technical considerations to ensure smooth product delivery and scalability.
• Work closely with product, analytics, and engineering teams across lululemon’s global tech hubs to ensure the data hub meets diverse requirements for post-purchase use cases.
• Serve as a bridge between technical teams and non-technical stakeholders, clearly articulating product capabilities, limitations, and opportunities.
• Oversee the data hub’s role in supporting predictive analytics, enabling lululemon teams to analyze post-purchase trends, customer behaviors, and feedback to inform strategic decisions.
• Collaborate with data analytics teams to identify opportunities for data enrichment and advanced analytics, integrating AI and machine learning as appropriate.
• Ensure that the data hub complies with all regulatory requirements, including data privacy, data security, and data residency mandates in multiple regions.
• Work with security and legal teams to ensure ongoing compliance with industry standards and regulations related to handling customer data.
• Establish key performance indicators (KPIs) for the data hub’s success, such as uptime, response time, data latency, and usage statistics.
• Monitor performance and drive continuous improvement, working to optimize data accessibility, reliability, and speed to enhance post-purchase experiences.

Services Product Development :

Qualifications :

MBA or master’s degree in a technical discipline is a plus.

Must haves :