Principal Partner / Director - Customer Success (AirGain)

About RateGain

RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.

RateGain today is one of the world’s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.

Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day.

AirGain (Product Overview)

AirGain, is a next-generation airfare pricing intelligence platform designed to help airlines, OTAs, Cruise liners and GSAs stay competitive in real time. Leveraging AI, automation, and global data coverage, AirGain delivers deep insights into market movements, competitor pricing, and route-level fare fluctuations, empowering revenue management and pricing teams to make faster, smarter, and more profitable decisions.

Exploring the role

We are looking for a Principal Partner / Director – Customer Success for the Travel DaaS (Airline Business). The ideal candidate will be a strategic partner to global enterprise clients. This is a unique opportunity to blend hands-on account ownership while helping enterprise clients achieve transformative outcomes. Good understanding of airline industry will be preferred. You will get to work with clients across the globe. This is an in office role and the role is based in the RateGain head office in New Delhi / Noida.

Enterprise Account Ownership

• Own a portfolio of strategic global AirGain clients as their primary point of contact and trusted advisor.
• Drive customer value by understanding client business objectives, usage patterns, and product impact.
• Lead regular business reviews, adoption check-ins, and renewal / expansion discussions.
• Identify upsell and growth opportunities through consultative engagement.

Cross-Functional Collaboration

Customer Success Enablement

Domain Expertise & Thought Leadership

Qualifications & Experience

Skills and Attributes