Engineer [T500-21208]

ANSR is hiring for one of its clients.

About ArcelorMittal :

ArcelorMittal was formed in 2006 from the strategic merger of European company Arcelor and Indian-owned Mittal Steel. Over a journey of two decades, we have emerged as the world's leading steel and mining company, exerting our influence across 60+ countries with a robust industrial footprint in 18.

We are a global team of 158,00+ talented individuals committed to building a better world with smarter low-carbon steel. Our strategies are not just about scale; they're also about leading a transformative change where innovation meets sustainability. We supply to major global markets—from automotive and construction to household appliances and packaging—supported by world-class R&D and distribution networks.

ArcelorMittal Global Business and Technologies in India is our new hub of technological innovation and business solutions. Here, you'll find a thriving community of business professionals and technologists who bring together diverse and unique perspectives and experiences to disrupt the global steel manufacturing industry. This fusion ignites groundbreaking ideas and unlocks new avenues for sustainable business growth.

We nurture a culture fueled by an entrepreneurial spirit and a passion for excellence, which prioritizes the advancement and growth of our team members. With flexible career pathways and access to the latest technology and business tools, we offer a space where you can learn, take ownership, and face exciting challenges every day.

We are seeking a highly skilled and experienced SAP Service Management to join our Centre of Excellence team. The ideal candidate will focus on run and maintain activities in our SAP Service Desk, ensuring the smooth operation and continuous improvement of our systems. This role requires a deep understanding of SAP tools, the ability to analyse complex topics, and the capability to mobilize resources across various domains as needed. The successful candidate will be responsible for delivering solutions based on agreed Service Level Agreements (SLAs).?

Mission :

• Run and Maintain Activities : Ensure the continuous and efficient operation of SAP systems, addressing any issues that arise promptly and effectively.
• Ticket Management : Utilize ticketing tools to manage and resolve incidents, service requests, and change requests within the agreed SLAs.
• Solution Delivery : Provide high-quality solutions and enhancements to the SAP systems, ensuring they meet business requirements and are delivered on time.
• Collaboration : Work closely with cross-functional teams, including IT and business units, to understand and address their needs.
• Documentation : Maintain comprehensive documentation of processes, configurations, and changes to the SAP system.
• Continuous Improvement : Identify opportunities for process improvements and system optimizations to enhance overall efficiency and effectiveness.

Qualifications :

We are not a Call Center but a real and polyvalent Service Desk!

Technical Skills :

Mandatory : Proficiency in

Preferred :

All these activities must be handled in full compliance with the IT General Compliance rules and the SOx rules that are applied in the ArcelorMittal group.

Languages (Written and verbal) :

What we’ll offer :