Customer Support Executive

Customer Support Executive (1+ Year Experience)

Location : Gota, Ahmedabad | Full-time | On-site

About Us

Located in the vibrant city of

Gota, Ahmedabad ,

Synex Technology

is a forward-thinking technology company specializing in developing innovative

e-commerce and web software solutions . We’re currently building an advanced online platform for the

UAE automotive market , offering products such as

car tyres, bike tyres, batteries, and accessories . Our mission is to deliver a seamless digital experience backed by a collaborative, growth-oriented work culture that empowers every team member to succeed.

About the Role

We are looking for a

Customer Support Executive

with

1+ year of experience

in handling online customer interactions and support operations. In this role, you’ll serve as the first point of contact for our UAE customers — assisting them with product inquiries, order updates, and issue resolution. You’ll also collaborate closely with internal teams to ensure smooth and efficient service delivery, contributing directly to customer satisfaction and retention.

Key Responsibilities

Manage and respond to

customer inquiries

via email, live chat, WhatsApp, and phone.

Assist customers in selecting the right

automotive products

based on their needs.

Handle

order tracking, returns, and delivery-related queries

efficiently.

Coordinate with internal teams to ensure timely resolution of customer issues.

Maintain

accurate records

of customer communications and feedback.

Ensure a positive and professional tone in all interactions, building long-term trust with customers.

Share customer feedback and insights with relevant teams to improve processes and service quality.

Prepare simple reports or summaries to highlight common customer issues and solutions.

Key Requirements

1+ year of experience

in customer service, preferably in

e-commerce or automotive-related

industries.

Excellent

verbal and written communication skills

in English.

Proficiency in

Microsoft Office (Excel, Word, Outlook)

for managing data and reports.

Strong

problem-solving skills

and attention to detail.

Ability to multitask and handle customers across different communication channels.

Positive attitude, adaptability, and willingness to learn new systems and processes.

Candidates

must be residing in Ahmedabad .

Why Join Synex Technology?

Be part of a

growing e-commerce venture

serving the UAE automotive industry.

Opportunity to interact with

international customers

and learn global service standards.

Supportive, collaborative, and growth-driven work culture.

Real opportunities for

career development

within a dynamic digital environment.

Play a key role in delivering an exceptional customer experience.