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Technical Support Engineer - Linux Server

Technical Support Engineer - Linux Server

Whitefield CareersMumbai
30+ days ago
Job description

Job Title : Onsite Technical Support Engineer.

Experience : 8 to 15 years.

Job Summary :

As an Onsite Technical Support Engineer, you will be the face of our technical expertise, providing direct, hands-on support to our clients.

You'll be responsible for troubleshooting, maintaining, and optimizing companies solutions, ensuring seamless and secure network access.

Responsibilities :

  • Onsite installation, configuration, and maintenance of Zero Trust Network Access solutions.
  • Diagnose and resolve technical issues related to network connectivity, application access, and security policies.
  • Provide clear and effective communication to clients, ensuring they understand the solutions and processes.
  • Collaborate with remote support teams and engineers to escalate and resolve complex issues.
  • Document all support activities, including issue resolution steps and client interactions.
  • Conduct training sessions for clients on products and best practices.
  • Stay up-to-date with the latest industry trends and product updates.

Qualifications :

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in onsite technical support or field engineering, preferably in network security.
  • Strong understanding of networking concepts, protocols, and security principles.
  • Hands-on experience with Linux server administration, network troubleshooting, configuration, and installation.

    • Practical implementation experience with popular brands of security solutions such as :

  • Endpoint Detection and Response (EDR).
  • Unified Threat Management (UTM).
  • Next-Generation Firewall (NGFW).
  • Security Information and Event Management (SIEM).
  • Multi-Factor Authentication (MFA).
  • Privileged Access Management (PAM).
  • Privileged Identity Management (PIM).
  • Excellent problem-solving and troubleshooting skills.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus.

    • (ref : hirist.tech)

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