Retail Head - Offline Home Category

Unison International Consulting Pvt. LtdMumbai, India

1 day ago

Job description

Responsibilities & Strategic Deliverables :

Offline Strategy & P&L Ownership :

P&L Management : Own the end-to-end P&L and commercial targets for the entire offline retail footprint, focusing on maximizing revenue, controlling costs, and driving store-level profitability.
Expansion Planning : Lead the national retail expansion strategy, including market mapping, site selection, lease negotiation support, and managing the new store opening pipeline across key metros and regional formats.
Profitability Levers : Strategically manage all key retail profitability levers, utilizing deep knowledge of regional consumer behavior and local market dynamics to optimize inventory and sales mix.

Store Operations & Excellence :

Operational Standards : Establish and enforce best-in-class store operations protocols and SOPs, ensuring consistency, efficiency, and exceptional customer service across all locations.

Visual Merchandising (VM) : Drive a cohesive and premium Visual Merchandising strategy that effectively showcases the home category product lines (furniture, homeware) and elevates the luxury brand experience.

Customer Experience (CX) : Instill a customer-first culture focused on providing a personalized, consultative shopping experience essential for high-value purchases in the home and lifestyle segment.

Team Leadership & Talent Management :

Team Leadership : Mentor, lead, and develop a large, multi-tiered retail operations team, including Regional Managers, Store Managers, and Visual Merchandisers.

Capability Building : Implement robust training and development programs focused on product knowledge, premium sales techniques, and consultative selling to boost store productivity and team retention.

Cross-Functional Partnership : Collaborate closely with Merchandising, Supply Chain, and Marketing teams to align product lifecycle, inventory flow, and promotional activities with store requirements.

Ideal Profile & Qualifications :

Experience (Mandatory) : 15 - 20 years of progressive experience in large-scale Retail Operations or Sales Leadership.

Industry Focus : Must bring deep expertise in the Home Category (e.g., furniture, furnishings, homeware, or luxury lifestyle retail).

Expertise : Proven track record in store operations, large-scale team leadership, and retail expansion / roll-out planning.

Strategic Insight : Strong understanding of consumer behavior and the commercial drivers within premium, high-ticket retail environments.

Soft Skills : Exceptional leadership, negotiation, and communication skills suitable for executive-level engagement

(ref : iimjobs.com)

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Category Head • Mumbai, India