Customer Quality Engineer (AM / DM - Customer Quality)

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

MISSION

Enhance awareness of customer expectations by :

Maintaining a permanent dialogue with quality staff at the customer site

Participating in periodic quality briefing meetings.

Constantly communicating customer expectations to site

Periodically distributing briefing notes to the Group.

Eliminate line failures, Coordinate cooperation between the site and Customer involved

Key point for the customer : ensure normal flow very quickly.

Key points for the site : characterize the problem in the QR PDCAcompleting 5W2H, doing first level analysis and send it to concerned APU

Speed-up the return of bad parts and if possible good part(s) to be compared with.

Managing sorting operations (at Customer and on advanced platforms) : put in place the needed resources, systematically prepare a detailed instruction sheet, follow the progress of the activity, reporting the time spent for each operation and sorting results.PDCA / FTA-LLC : Challenge the logical thinking of the PDCA analysis.. If no progress done on PDCA improvement required, inform levels N+x, escalate to Plant QRQC,if necessary, the Product Groups or Business Groups Functional Department concerned (follow escalation process)..

Response time : should the plants fail to respond on time required by the Customer / Valeo, inform levels N+x and, if necessary, the Product Groups or Business Groups Functional Department concerned (follow escalation process).

Communicate with the Customer :

React quickly when customers contacts become dissatisfied and send information to Valeo sites, escalate if necessary, to the Product Groups or Business Groups Functional Department concerned (follow escalation process).

Protect the customer by managing sorting operations, implementing surveys, preventive inspections,

When review of PDCA analysis is requested by the Customer, present the PDCA / FTA-LLC with representatives (ie : APU manager, plant manager) or on behalf of the Product Groups or Business Groups

Serve as the point of access for customer contacts seeking information or a contact at Valeo (in case of no GRE present at customer location)

Provide the Product Groups or Business Groups with detailed information about the customer's organization and operating methods.

Define and communicate to Customer and internally back-up Valeo contacts when not available (ie. : holidays, business trip)

Support Product Groups or Business Groups, communicating to Customer the issues under Customer responsibility detected on Valeo lines (ie. : damaged packaging, transportation issues)

Support Product Groups or Business Groups in case of language issue with the Customer

Assist in development of New Vehicle Programs by :

Identify with customer, Valeo Plants and Business Warehouse, the planned launches within the next 24 months period

Identify Valeo products involved in the new projects, including both new parts and carryover components & systems

Support Project Teams with alignment of Customer Project Milestones, Deliverables, and Terminology.

Request and use existing Project Key data to support project team and evaluate risks, including Project Manager name, Project Team list, 3P Summary, Master Timing Plan, DFMEA and PFMEA summary, Product / Process Control plan, SPPC tracking sheet,  from Valeo sites associated.

Confirm with Customer and Project Teams, Lessons Learned in current applications / customer    plants that could be applied to new launches

Together with PM Network define Launch Readiness Review Plan, for key milestones. Review in customer plant with the participation of customer SQA / Project Team

Support trial build reviews at Customer plant, and Valeo Sites where possible, to ensure robust Control Plan, capability, and launch readiness is achieved. (Priority based on new sites / product / technology).