Oracle Field Service Techno-Functional Consultant

About the Role :

We are looking for an experienced Oracle Field Service Cloud (OFSC / TOA) Techno-Functional Consultant to lead the implementation, configuration, and support of Oracles Field Service Cloud solutions. The ideal candidate will have strong technical expertise combined with functional understanding of field service operations, scheduling optimization, and customer experience processes.

You will work closely with clients, business analysts, and technical teams to design, configure, and deliver robust OFSC solutions that improve operational efficiency, workforce productivity, and customer satisfaction.

Key Responsibilities :

• Lead or participate in end-to-end Oracle Field Service Cloud implementations, including requirement gathering, solution design, configuration, testing, deployment, and post-go-live support.
• Translate business requirements into functional and technical specifications and ensure alignment with best practices.
• Design and configure OFSC components such as :

a. Resource Management & Work Zones

b. Routing Plans & Business Rules

c. Capacity Management

d. Work Schedules and Calendars

e. Smart Collaboration

f. Action Management

g. Mobility and Manage Displays

h. Forms, Reports, and Plug-ins

Required Skills & Experience :

a. Business Rules & Routing Plans

b. Resource & Activity Management

c. Calendars, Work Zones, and Capacity Areas

d. Smart Collaboration & Mobility

e. Reports and Custom Plugins

a. Web Services (REST / SOAP), XML, JSON, WSDL, XSLT

b. JavaScript, HTML, CSS

c. Integration tools and middleware (OIC, ICS, or equivalent)

(ref : hirist.tech)