Global Certificate Center BSTS(L58) VerticalLateral

Description

Shift Timing : Evening shift

Job Location : Vikhroli

Principal Duties / Responsibilities

People management / development :

• Adhere to the Operations Engagement Framework.
• Performance Management - Support objective setting for direct reports and review them mid-year for any changes
• Effective Communicate regularly with team members via Monthly reviews and team meetings
• Manage and delegate work fairly and effectively within the team
• Mentoring OJT coaching for new / junior team colleagues
• Identify and develop leadership qualities in individuals and groom them for the next level
• Responsible for managing team engagement and retention
• Monthly nominations for SPOT award R&R and recognition people through various Monetary / Non-Monetary channels
• Tracking monthly progress of the new joiners along with mentors.
• Recognize high performers and engage them with right opportunity.
• Identify performance issues and work closely with HR to resolve Performance Improvement Plan
• Conduct interviews for hiring of talent
• Identifying development needs for both individuals and the team as a whole.
• Works with L&OD to optimize training and development opportunities
• Effective Engagement and Retention of his / her team

KPI Management

Capacity Management

Regular capacity review (using FTE calculation) of the team to ensure equal work distribution and tracking overtime. Manage resources efficiently through peaks and troughs in the business cycle. Develop resource plans and plans for contingencies

Manage Escalations

Technical Process Management

Operations Management / Operational Effectiveness

Adhoc Tasks

Relationship management

Data Management

Data collation as required e.g. MI reviews / HR / IT

Top Competencies

Adapting to Change

Developing Talent

Managing Stakeholders

Other Skills Required :

Impactful Communication

Interpersonal Skills

MS office / Presentation skills

Excel Basic

Logical Thinking

Business Acumen

Responsibilities

Qualifications

Graduate

Required Experience :

Exec

Key Skills

Bidding,Integration,Christmas Temporary,ABB,Elevator Maintenance,Application Engineering

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1