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Team Leader-UK Payroll
ConfidentialCochin / Kochi / Ernakulam9 days ago
Job descriptionCoordinate with the Transition team during the testing phase Handle client communications and provide support Conduct and participate in scheduled onshore conference calls (monthly / quarterly) Report team progress and escalate key issues to the Process Manager Ensure all quality documentation is current and complete Perform periodic resource planning and estimation Forecast and analyze team attrition, and inform PM as needed Manage absenteeism and ensure efficient resource usage Maintain and update team skills matrix and related process documentation Conduct daily / weekly production and SLA feedback sessions Identify training needs and conduct 1-on-1 sessions with team members Coordinate process / refresher training as needed Liaise with HR / L&D for training and R&R nominations Provide input and feedback for midterm / annual appraisals Deliver feedback for trainee appraisals Coordinate onboarding and offboarding (ID creation, resignations, etc.) Track team attendance / absenteeism and inform PM Distribute pay slips / cheques and support payroll-related queries Plan team leaves and conduct regular 1-on-1s Ensure grievances are handled or escalated appropriately Allocate and monitor workload to meet daily production targets Resolve daily team queries and escalate when necessary Track work / jobs using designated software tools Monitor shift performance and report accordingly Generate daily reports and minutes of meetings (MoMs) Collect and analyze team metrics and errors Create root cause analysis (RCA) documents for recurring issues Ensure timely escalation of process or client issues Drive continuous improvement initiatives across team metrics Maintain adherence to all quality standards and checklists Ensure process SLAs are consistently met Enforce ISMS compliance within the team Follow all company rules, policies, and work schedules Graduate from any stream / Diploma holder (MBA preferred) Basic proficiency in MS Word and Excel Solid technical knowledge of UK payroll systems and processing Prior supervisory or team-handling experience is mandatory
Primary Responsibilities :
- Manage day-to-day work allocation to UK Payroll Administrators
- Interact directly with clients and attend client calls
- Share process updates with team members promptly
- Maintain and deliver weekly and daily reports
- Collaborate with the Process Manager and team to drive process improvements
- Ensure accurate and timely UK payroll processing to meet SLAs
- Respond to client queries and complaints professionally to improve customer satisfaction
- Optimize resource and time utilization to meet operational targets
Main Responsibilities :
Strategic :
Reports :
Resource Management :
Performance Management :
Employee Life Cycle :
Production Oversight :
Compliance & Quality :
Requirements :
Skills Required
Forecasting, Isms, Performance Management, Schema, Http, Excel, Monitoring
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Payroll • Cochin / Kochi / Ernakulam