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▷ Urgent Search! Sr. Technology Analyst

▷ Urgent Search! Sr. Technology Analyst

TELUS DigitalBengaluru, Karnataka, India
1 day ago
Job description

About TELUS Digital

TELUS Digital (NYSE : TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions.

With over 50,000 team members across 25 countries, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

Our solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support.

If the role resonates with you and you would like to proceed further, please share with me your updated resume with below details :

Project Responsibilities :

  • Knowledge of transmission equipment and associated terminologies.
  • Knowledge of and demonstrated ability to isolate and resolve troubles in access systems, SONET transport technologies, EDSX cross-connects, OTN, CPL, CDC, PTS, RLS / ELS, andsynchronisation.
  • Knowledge of transport hierarchies (OTU, OCx, SONET, STSx, Tx, etc.)
  • Should have worked on transport equipment like Ciena / Nortel, Fujitsu, Nokia / Alcatel Lucent.
  • Collaborate with other team members for trouble resolution.
  • Work with technicians who call in for assistance and / or are acting as “hands and feet” for assurance on-site.
  • Initiate and / or respond to queries, discuss trouble details and confirm resolutions directly with stakeholders and other team members.
  • Must be able to understand and effectively perform work in accordance with published work plans, processes and procedures
  • Normal colour vision to work with colour-coded diagrams and tools
  • Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays)
  • Demonstrated professional oral and written communication skills

Required Skills to Perform the Roles & Responsibilities :

  • Should be B.Tech or equivalent.
  • Must be CCNA / CCNP Certified or Trained.
  • Good understanding of SONET
  • Good understanding of transport hierarchies (OTU, OCx, SONET, STSx, Tx, etc.)
  • Good knowledge of SONET transport technologies, EDSX cross-connects, OTN, CPL, CDC, PTS, RLS / ELS,
  • Good understanding of Ringpath and protection schemes.
  • Should have hands-on experience with Ciena / Nortel, Fujitsu, Nokia / Alcatel Lucent.
  • Knowledge of automated provisioning, network telemetry, circuit documenting, ticketing, testing and dispatch systems
  • Self-motivated, work well with minimal or no direct supervision
  • Ability to coordinate with various teams for the successful completion of tasks
  • Ability to multitask, prioritise and manage time effectively.
  • Follow up on pending requests with stakeholders to ensure the timely closure of the request.
  • Provide accurate, valid and complete information by using the right methods / tools.
  • Must be comfortable working Late evening / night shifts permanently.
  • Must be comfortable working from the office permanently
  • Should be flexible with working on Indian holidays.
  • Must be comfortable relocating to the Delhi / Noida region.
  • Must be comfortable with a 24 / 7 work environment
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    Sr Technology Analyst • Bengaluru, Karnataka, India