Snr Manager, Technology BA

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

The role of IT Analyst for ERM Technologies with the team that will be working on the Country Risk Maps Application. The IT analyst shall utilize their domain knowledge and technical knowledge to implement technology solutions addressing the needs of business stakeholders.

The successful candidate should be able to demonstrate an understanding of CRM processes and have a proven track record in leading and performing business analysis. The candidate should also have a good understanding of related technology applications which service the domain in addition to operational processes.

Key Responsibilities

Processes

Requirements solicitation from stakeholders / subject matter experts / end users.

Documenting the requirements in the form of user stories and writing acceptance criteria.

Mapping the As-Is Process and To-Be Process.

Analysing data to validate / challenge and refine requirements.

Partner with the technology team to ensure solution definition meets requirements.

Validating the design documents to ensure its accuracy.

Review (and / or test) the outcomes to ensure that the deliverables meet the quality requirements.

Ensure that regular updates are provided to the stakeholders.

Manage any key risks or issues identified with timely escalation as required.

Ensure adherence to the standards mandated by SCB for project analysis and delivery.

Requirements Analysis

Consistently capture requirements that are complete & unambiguous.

Accurately translate business requirements into functionality.

Consistently identify future states that address business problems.

Document traceability of existing to migrated system & document delta data mapping.

Analytical Thinking

Think ahead to anticipate potential obstacles and mitigate any risks.

Evaluate how changes in one area will have an impact on other areas.

Ability to connect ideas that are not obviously related.

Ability to looks at things from different perspectives and adds new insights.

Analyse complex data to validate / challenge and refine requirements.

Communication and Presentation :

Paraphrase and communicate key information to others, verbally or in writing.

Able to construct and make formal presentations and / or facilitate group activities.

Prepare high quality documentation that are clear and concise, have minimal errors or omissions.

Use a combination of direct and indirect influencing techniques, as appropriate, to ensure support.

Effectively apply skills and techniques of negotiating

Ability to understand other party's needs and agendas.

Use a variety of techniques to encourage contributions from all stakeholders.

Stakeholder Management

Ensures stakeholders are aware of and committed to their responsibilities to the project.

Undertake stakeholder analysis and develop plans for managing relationships and expectations.

Comfortable in dealings with senior managers; can exert influence.

People & Talent

8+ years of experience as an Analyst working with business.

Experience of Agile / Scrum development methodologies

Experience with SQL databases.

Develop and sustain good relationships with stakeholders & colleagues.

Support faster delivery by enforcing the use of agile delivery tools.

Good verbal and written communication skills.

Good documentation and presentation skills.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

ERM / CRM

Qualifications

Graduate or Postgraduate in Computer Science

Skills and Experience

Microsoft ADO (Flow of Work)

Agile / Scrum & Kanban

Microsoft Office (Word, Excel, PowerPoint)

Confluence

Business Analysis Planning and Monitoring

Requirements Elicitation & Collaboration

Requirements Analysis & Design

Business Analysis - Tools & Techniques

Business Analysis - Analytical Techniques

Business Analysis - Documentation

Requirements Life Cycle Management

Strategy Analysis

Impact Assessment

Data analysis and profiling

Data visualization

Quality Assurance & Defect Management

Stakeholder Management

Human Centric Design (HCD)

Spoken / Written Communication Skills

Problem Solving

Creative Thinking

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.