Talent.com
Quality Analyst || Voice Process || International BPO
Quality Analyst || Voice Process || International BPOConfidential • Navi Mumbai, Mumbai, Mumbai City
Quality Analyst || Voice Process || International BPO

Quality Analyst || Voice Process || International BPO

Confidential • Navi Mumbai, Mumbai, Mumbai City
30+ days ago
Job description

Hiresquad Resources is seeking a dedicated Quality Analyst for an International Voice Process . If you have experience as a Quality Analyst in an international voice environment within the BPO domain and possess excellent communication skills, we invite you to contribute to a fast-paced, international work environment.

What We're Looking For

  • Experience :
  • Must have experience as a Quality Analyst in International Voice .
  • Must have worked in an International Voice process.
  • Overall 3+ years in BPO / Contact Center domain is a must.
  • Education : Only Graduates can apply.
  • Communication : Excellent Communication Skills are essential.
  • Flexibility : Willingness to work in Rotational Shifts .

Key Responsibilities (Implied from the role)

  • Monitor and evaluate customer interactions (primarily voice calls) to ensure adherence to quality standards and operational procedures.
  • Provide constructive feedback to agents to improve performance and enhance customer experience.
  • Identify trends and areas for improvement in agent performance and process adherence.
  • Collaborate with training and operations teams to implement quality improvement initiatives.
  • Maintain accurate records of quality evaluations and provide reports as needed.
  • Perks & Benefits

  • Opportunity to work in a fast-paced, international work environment.
  • Interested candidates can share their resume with HR Ankita at [HIDDEN TEXT] or call 8840819455.

    Skills Required

    Quality Checks, International Bpo, Monitoring, Customer Service, Data Analysis, Accuracy

    Create a job alert for this search

    Quality Analyst • Navi Mumbai, Mumbai, Mumbai City

    Related jobs
    QualityKiosk Technologies - Business Analyst - SAP & UAT

    QualityKiosk Technologies - Business Analyst - SAP & UAT

    Qualitykiosk Technologies Pvt Ltd • Mumbai, India
    Role : We are seeking a skilled Business Analyst with SAP expertise and UAT experience to act as a critical liaison between clients, development partners, and offshore...Show more
    Last updated: 26 days ago • Promoted
    Quality Analyst

    Quality Analyst

    Sperton Global AS • Navi Mumbai, Maharashtra, India
    We are seeking a highly skilled and motivated Quality Analyst to join our dynamic team.As a Quality Analyst, you will play a crucial role in ensuring the delivery of high-quality software solutions...Show more
    Last updated: 30+ days ago • Promoted
    Quality Analyst

    Quality Analyst

    Skywings Advisors Pvt. Ltd. • Navi Mumbai, Maharashtra, India
    We are hiring for a leading Financial Services.Profile Quality Analyst( Linguistics & Non Linguistics).Designation - Lead Management System. Requirement- Graduate candidate with atleast 2years o...Show more
    Last updated: 30+ days ago • Promoted
    QA Analyst (Remote)

    QA Analyst (Remote)

    Quik Hire • Mumbai, IN
    Remote
    Conduct technical quality assurance of recorded interviews, watching assigned recordings end-to-end.Flag and annotate issues such as premature termination, audio / video glitches, and other anomalies...Show more
    Last updated: 10 days ago • Promoted
    Business / Data Quality Analyst – HR Technology

    Business / Data Quality Analyst – HR Technology

    Hire'in Solutions • Mumbai, IN
    Business / Data Quality Analyst – HR Technology.Remote – preferably in Pune, Mumbai, or Bangalore, India.Workday HRIS systems, including data integrations and reporting. Strong proficiency in data qua...Show more
    Last updated: 5 days ago • Promoted
    Business Analyst- General Insurance

    Business Analyst- General Insurance

    AQM Technologies • Mumbai, Maharashtra, India
    Exciting Opportunities in Manual Testing & Insurance Domain at AQM Technologies!.General Insurance experienced candidates based in Mumbai should apply. Are you skilled in Manual Testing and have exp...Show more
    Last updated: 7 days ago • Promoted
    Lead Business Analyst

    Lead Business Analyst

    Careerfit • Mumbai, Maharashtra, India
    We are looking for a Lead Business Analyst to drive data-led decisioning across customer funnels, credit risk, profitability, and product performance. The role combines business acumen with strong a...Show more
    Last updated: 23 days ago • Promoted
    Data Quality Governance, US Banks, Associate, Wealth Management

    Data Quality Governance, US Banks, Associate, Wealth Management

    Morgan Stanley • Mumbai, India
    Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve ...Show more
    Last updated: 30+ days ago • Promoted
    QA Analyst – Payments Domain

    QA Analyst – Payments Domain

    Acme Services Private Limited • Mumbai, MH, India
    Quick Apply
    Job Description : Show more
    Last updated: 7 days ago
    Business / Data Quality Analyst – HR Technology Workday HRIS systems (Pune, Mumbai, or Bangalore)

    Business / Data Quality Analyst – HR Technology Workday HRIS systems (Pune, Mumbai, or Bangalore)

    KPG99 INC • Mumbai, Maharashtra, India
    Business / Data Quality Analyst – HR Technology.Location : Remote – preferably in Pune, Mumbai, or Bangalore, India.Workday HRIS systems, including data integrations and reporting.Strong proficiency i...Show more
    Last updated: 7 days ago • Promoted
    Quality Assurance Analyst

    Quality Assurance Analyst

    CareerUS Solutions • Mumbai, IN
    Quality Assurance (QA) Analyst – Job Description.The Quality Assurance Analyst is responsible for testing software applications, identifying defects, and ensuring high-quality deliverables.The role...Show more
    Last updated: 15 days ago • Promoted
    Business Analyst

    Business Analyst

    Prophecy Technologies • Mumbai, India
    Business Analyst Japanese Language (JLPT Certified).Job Summary : We are looking for an experienced Business Analyst with strong analytical and communication skills, c...Show more
    Last updated: 30+ days ago • Promoted
    Data Quality Control, Analyst, Data Management

    Data Quality Control, Analyst, Data Management

    Morgan Stanley • Mumbai, Maharashtra, India
    Were seeking someone to join within Finance as an Analyst in FSS Data Services DQC team who will be responsible for all the data quality controls - accuracy and completeness of data consumed for Re...Show more
    Last updated: 25 days ago • Promoted
    Quality Assurance (QA) Analyst

    Quality Assurance (QA) Analyst

    Interactive Brokers • Mumbai, Maharashtra, India
    Nasdaq : IBKR) is a global financial services company headquartered in Greenwich CT USA with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades ...Show more
    Last updated: 30+ days ago • Promoted
    Quality Analyst-7

    Quality Analyst-7

    TaskUs • Navi Mumbai, Maharashtra, India
    TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands.Leveragi...Show more
    Last updated: 25 days ago • Promoted
    Analyst

    Analyst

    Intertek • Navi Mumbai, Maharashtra, India
    Intertek is a leading Total Quality Assurance provider to industries worldwide.Our network of more than 1000 laboratories and offices and over 46000 people in more than 100 countries delivers innov...Show more
    Last updated: 30+ days ago • Promoted
    Quality Assurance Analyst

    Quality Assurance Analyst

    Trigent Software Private Limited • Mumbai Suburban, Maharashtra, India
    At least 2 years of proven experience working with software developers and project teams.At least 2 years of proven experience writing and executing test scripts. Experience running manual and autom...Show more
    Last updated: 25 days ago • Promoted
    Practicesuite - Implementation Analyst

    Practicesuite - Implementation Analyst

    Practicesuite India Private Limited • Navi Mumbai, India
    Key Responsibilities : - Create new databases in PracticeSuite for healthcare providers (clients).Update, maintain, and ensure accuracy of CRM data. Manage HubSpot ticketing syst...Show more
    Last updated: 30+ days ago • Promoted